← Customer 30992821

#25573 Email in Mexico

Resolved Created Jan 14, 2024, 2:01 PM Resolved Feb 19, 2025, 1:38 AM
System (internal) Jan 14, 2024, 2:01 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/23097673/convert
Check-in (internal) Jan 14, 2024, 2:01 PM 
Hi Peet,

I’m in Mexico. My email was working but now I can’t seem to login on my phone based on the location. Can you please assist? Thank you!!

Peter Ivins
Artichoke Support - Peet (internal) Jan 15, 2024, 5:22 PM 
Re-enabled this exclusion for you Sunday, and it looks like you're successfully authenticating. Will you be in MX regularly (monthly)? Does this need to be a permanent exception to your security policy?

Thanks.Peet
customer-reply (internal) Jan 21, 2024, 11:42 PM 
I can’t access my email and I need it now. Thanks

On Sun, Jan 14, 2024 at 7:01 AM Artichoke Consulting <[email protected]> wrote:
customer-reply (internal) Jan 21, 2024, 11:49 PM 
I really need to access email now

On Sun, Jan 21, 2024 at 4:42 PM Peter Ivins <[email protected]> wrote:

I can’t access my email and I need it now. Thanks

On Sun, Jan 14, 2024 at 7:01 AM Artichoke Consulting <[email protected]> wrote:
customer-reply (internal) Jan 22, 2024, 12:01 AM 
Please

On Sun, Jan 21, 2024 at 4:49 PM Peter Ivins <[email protected]> wrote:

I really need to access email now

On Sun, Jan 21, 2024 at 4:42 PM Peter Ivins <[email protected]> wrote:

I can’t access my email and I need it now. Thanks

On Sun, Jan 14, 2024 at 7:01 AM Artichoke Consulting <[email protected]> wrote:
Artichoke Support - Peet (internal) Jan 22, 2024, 2:18 AM 
Peter,

I set up a tertiary authenticator for your account and was able to log into https://outlook.office.com/ as [email protected].

I don't see authentication failures on your logins from Missoula IP addresses (e.g. username/password), only that you're not providing MFA authentication. Please attempt to log in again and let me know as much detail as possible if it fails.

Cheers.Peet
customer-reply (internal) Jan 22, 2024, 2:31 PM 
It appears to be working now. Thanks.

On Sun, Jan 21, 2024 at 7:18 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Jan 23, 2024, 8:45 PM 
That's great to hear.

Just circling back to my earlier question, will you continue to be out of the US/in MX with about an average of a monthly frequency? If so, I'd like to construct a permanent exception for your account.

Cheers.Peet
customer-reply (internal) Jan 24, 2024, 4:17 AM 
No I won’t be in Mexico. But maybe Germany in the next couple months.

On Tue, Jan 23, 2024 at 1:45 PM Artichoke Support - Peet <[email protected]> wrote:
[email protected] (internal) Feb 19, 2025, 1:38 AM 
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