#25475 Authenticator
Resolved
Created Jan 3, 2024, 4:51 PM
Resolved Jan 3, 2024, 7:03 PM
System (internal)
Jan 3, 2024, 4:51 PM
Check-in (internal)
Jan 3, 2024, 4:51 PM
Pete, Good morning and Happy New Year! I got a new phone and cannot get into Authenticator. It is requesting that I scan a QR or enter a code manually that should be provided by my organization. Grant is out this week. Do you have the QR code that I scan, or a code I can enter manually? Additionally, Ali is having this pop up arrive on her computer each morning as she begins work. She has bypassed it, but does not have the ability to interact with it. Here is a screen shot of what she sees. I have her cc'd here. Can you assist? [embedded image] Christine Littig (she, hers) Project Coordinator Missoula Economic Partnership missoulapartnership.com 406.240.6310 --
System (internal)
Jan 3, 2024, 4:53 PM
Ticket split to [25476](/tickets/76773694)
customer-reply (internal)
Jan 3, 2024, 5:12 PM
Pete, It appears we have learned a thing or two. Taking it a step further we have solved our own barriers today. (Ali is a rockstar!) Our best to you. One less ticket on the plate. 😊 Christine Littig[(she/her/hers)](https://pronouns.org/) Business Development Director [embedded image] MissoulaPartnership.com 500 N. Higgins Ave, Suite 300 Missoula, MT 59801 406.541.6461 (w) 406.240.6310 (c) From:Christine Littig <[email protected]> Date: Wednesday, January 3, 2024 at 9:50 AM To: Artichoke Support - Peet <[email protected]> Cc: Ali Solomon <[email protected]> Subject: Authenticator Pete, Good morning and Happy New Year! I got a new phone and cannot get into Authenticator. It is requesting that I scan a QR or enter a code manually that should be provided by my organization. Grant is out this week. Do you have the QR code that I scan, or a code I can enter manually? Additionally, Ali is having this pop up arrive on her computer each morning as she begins work. She has bypassed it, but does not have the ability to interact with it. Here is a screen shot of what she sees. I have her cc'd here. Can you assist? [embedded image] Christine Littig (she, hers) Project Coordinator Missoula Economic Partnership missoulapartnership.com 406.240.6310 --
Artichoke Support - Peet (internal)
Jan 3, 2024, 7:03 PM
Gald you got it worked out. The key with Microsoft authenticator is to set up your new MS Authenticator before wiping your old one. This is Microsoft's shortcut link to managing your MFA methods and settings: https://aka.ms/mfasetup Cheers.Peet
| Started | Ended | Hours | Notes |
|---|---|---|---|
| No time entries | |||