#25273 Computer not updating

Resolved Created Dec 13, 2023, 7:01 PM Resolved Feb 19, 2025, 1:38 AM

System (internal) Dec 13, 2023, 7:01 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/22596628/convert

Check-in (internal) Dec 13, 2023, 7:01 PM

Hi Peet,

I have tried to twice to install the most recent mac OS update and it continues to show as an update available after it goes through the update. I think you might have identified this issue when we were getting me back online after the hack, but I wanted to let you know.

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Julie Lacey

Economic Development Director

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MissoulaPartnership.com

406.541.6461 (w)

406.546.1183 (c)

Artichoke Support - Peet (internal) Dec 14, 2023, 7:54 PM

Julie,

I'm a bit lost on this one. When you click "Update Now" you should be prompted for your password and the system should apply the update. What's happening after you click "Update Now"? Where is it stopping you from applying the update?

Thanks!

Peet

customer-reply (internal) Jan 3, 2024, 8:30 PM

Hi Pete,

I'm a little confused myself. I am now getting asked to update to Sonoma, and this is the message.
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customer-reply (internal) Jan 3, 2024, 8:31 PM

I also keep trying to use 1Password and it cannot update the app. I receive this message.
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[email protected] (internal) Feb 19, 2025, 1:38 AM

Edits made via Bulk Update Tool - see change log for this timestamp