← Customer 30588841

#24924 Christine Littig: MEP reentry into Microsoft Office

Resolved Created Nov 6, 2023, 7:28 PM Resolved Oct 15, 2025, 12:06 AM
System (internal) Nov 6, 2023, 7:28 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/21964445/convert
Check-in (internal) Nov 6, 2023, 7:28 PM 
Peet,

If I understand correctly Julie and I are both experiencing two factor identification issues. Here is my latest error code:

Error Code:500121
Request Id:3de6c025-8c1a-4c5a-bb84-14749ea2b300
Correlation Id:6c4b73e0-881e-2743-9e60-fda0d4ed2b83
Timestamp:2023-11-06T19:24:17Z

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Would love some help.
Christine
Artichoke Support - Peet (internal) Nov 6, 2023, 8:46 PM 
The MFA loop should be resolved *fingers crossed*. Please attempt to log in now.

Thanks.Peet
customer-reply (internal) Nov 6, 2023, 9:06 PM 
Peet,

Authenticator is still not connecting to my login. There is nowhere to enter the number provided.

Christine

On Mon, Nov 6, 2023 at 1:46 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Nov 6, 2023, 10:04 PM 
Peet,

I understand you are almost done getting Julie logged in. Any chance I am next? :)

Christine

On Mon, Nov 6, 2023 at 2:06 PM Christine Littig <[email protected]> wrote:

Peet,

Authenticator is still not connecting to my login. There is nowhere to enter the number provided.

Christine

On Mon, Nov 6, 2023 at 1:46 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Nov 6, 2023, 10:17 PM 
Did you get a new phone since originally setting up Microsoft Authenticator?

What's your cell number?

Thanks.Peet
customer-reply (internal) Nov 6, 2023, 10:34 PM 
Peet,

No. My phone number is 406.240.6310.

Christine

On Mon, Nov 6, 2023 at 3:17 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Nov 6, 2023, 10:42 PM 
I am in.
I logged into my computer with my old password.
Is there another step I need to take?

Christine

On Mon, Nov 6, 2023 at 3:34 PM Christine Littig <[email protected]> wrote:

Peet,

No. My phone number is 406.240.6310.

Christine

On Mon, Nov 6, 2023 at 3:17 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Nov 6, 2023, 10:46 PM 
If notifications are disabled for Microsoft Authenticator app or your Microsoft Authenticator App has been reinstalled, the push notifications will fail and there will not be a place to enter the challenge number.

The [email protected] now has your phone number as an SMS MFA fallback. You'll need to choose "I can't use my Microsoft Authenticator app right now". Then send a text to your number. Then put the security code in from the text. See below:
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If you navigate to https://aka.ms/mfasetup you'll be able to setup your phone again there.

I'll give you a call now to walk you through it.

Cheers.Peet
Ticket Automation (internal) Oct 15, 2025, 12:06 AM 
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved