#24905 Login question

Resolved Created Nov 6, 2023, 1:10 AM Resolved Oct 15, 2025, 12:06 AM

System (internal) Nov 6, 2023, 1:10 AM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/21947726/convert

Check-in (internal) Nov 6, 2023, 1:10 AM

Hi Peet,
I am into my Mac and trying to login to the Exchange. See the attached screenshot. I tried my new password and it doesn't seem to work. Just to clarify, for the new passwords, are the orange dashes, a space, or dash?

THanks for your help.
Julie Lacey

customer-reply (internal) Nov 6, 2023, 4:23 PM

Hi Peet,

I talked to Nicole and figured out my password but I'm having an issue with the Authenticator and my account has been locked from too many log in attempts.

Thanks,

Julie Lacey

406-546-1183

Artichoke Support - Peet (internal) Nov 6, 2023, 5:36 PM

Julie,

I've reset your password to the same new pwd again to unlock your account. The password is the same as available here: [email protected] - https://share.1password.com/s#QvSxrI25eefWQ7rhvguxmGta4JJohb9SneHXzovfxWUhttps://share.1password.com/s#QvSxrI25eefWQ7rhvguxmGta4JJohb9SneHXzovfxWU

You need to access to [email protected] to view the above link.

I've tested the login and it looks like you may not have ever set up MFA with Microsoft Authenticator. Please insure that Microsoft Authenticator is installed on your phone:

iOS:

https://apps.apple.com/us/app/microsoft-authenticator/id983156458

Android:

https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US&gl=US

And follow the instructions to set it up as you sign in.

Thanks.Peet

customer-reply (internal) Nov 6, 2023, 5:53 PM

Hi Peet,

I have the Authenticator app on my phone. It says I need a QR code to set up 2 factor.

thanks,

Julie

customer-reply (internal) Nov 6, 2023, 7:10 PM

HI Peet,

I know you are probably troubleshooting us all, but if you have a minute and can give me a call, I'd appreciate it. I'm free until 1 and after 2pm. my number is 406-546-1183

Thanks for your help.

Julie

Artichoke Support - Peet (internal) Nov 6, 2023, 7:11 PM

You need to sign into your account when prompted on your computer. Or simply navigate to https://portal.office.com. You'll be prompted to setup your Microsoft Authenticator app after providing your username and password.
[embedded image]

Ticket Automation (internal) Oct 15, 2025, 12:06 AM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved