#24780 Two questions

Resolved Created Oct 23, 2023, 9:52 PM Resolved Aug 8, 2025, 5:59 PM

System (internal) Oct 23, 2023, 9:52 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/21728862/convert

Check-in (internal) Oct 23, 2023, 9:52 PM

1—Just got a renewal contract from Anders Business Solutions for our printer/copier. Do you think it should include a confidentiality clause? Is it possible for their employees to view what we copy/scan? I asked them about it and they
seemed to think I was crazy—I figured a bank or hospital client would’ve already made them add that. So, am I crazy?

2—Speaking of scanning, I tried to scan documents to my folder both Friday and today—it’s not working.
☹

Thx,

Jill

Artichoke Support - Peet (internal) Oct 24, 2023, 9:50 PM

Couldn't hurt on the contract.

So when we limited access to Sharpoint, we stopped the scanner from working because the Synology device is not part of the trusted computer types.

I'm going to have to change the restrictions to fit the access. (◔_◔)

Peet

customer-reply (internal) Oct 24, 2023, 9:53 PM

Making due without the scanner for now. Just let me know when we can get it working again. I’m open to a work-around. I like restricted access! 😊

Are you surprised that ABS hasn’t had another client request a confidentiality clause?

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, October 24, 2023 3:50 PM
To: Jill Tripp <[email protected]>
Subject: Two questions (message id: 74130341)

Artichoke Support - Peet (internal) Oct 24, 2023, 10:24 PM

Making due without the scanner for now. Just let me know when we can get it working again. I’m open to a work-around. I like restricted access!

Will do!

😊
Are you surprised that ABS hasn’t had another client request a confidentiality clause?

Surprised, not surprised. Most folks in Missoula are not on the leading edge of security policy :D

Peet

[email protected] (internal) Aug 8, 2025, 5:59 PM

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