#24504 Server connection

Resolved Created Sep 25, 2023, 1:21 PM Resolved Sep 26, 2023, 11:15 PM

System (internal) Sep 25, 2023, 1:21 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/21243842/convert

Check-in (internal) Sep 25, 2023, 1:21 PM

Hi Peet,

I can't connect to the server this morning. I can ping DC-01 and DC-02 and both IP addresses. Acronis connect is running on both servers. Can you check please?

Thanks,

~jb

--

*
JohnBelobraidic

P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

customer-reply (internal) Sep 25, 2023, 1:26 PM

I am able to connect with SMB so I'm guessing the Acronis Connect needs to be updated?

On Mon, Sep 25, 2023 at 7:21 AM John Belobraidic <[email protected]> wrote:

Hi Peet,

I can't connect to the server this morning. I can ping DC-01 and DC-02 and both IP addresses. Acronis connect is running on both servers. Can you check please?

Thanks,
~jb

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

customer-reply (internal) Sep 25, 2023, 1:56 PM

Never mind. The old "have you tried turning off and back on again" trick.

https://youtu.be/5UT8RkSmN4k?si=dC1vNcuAEjULR4l8

On Mon, Sep 25, 2023 at 7:26 AM John Belobraidic <[email protected]> wrote:

I am able to connect with SMB so I'm guessing the Acronis Connect needs to be updated?

On Mon, Sep 25, 2023 at 7:21 AM John Belobraidic <[email protected]> wrote:

Hi Peet,

I can't connect to the server this morning. I can ping DC-01 and DC-02 and both IP addresses. Acronis connect is running on both servers. Can you check please?

Thanks,
~jb

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

Artichoke Support - Peet (internal) Sep 26, 2023, 11:15 PM

Just noting that the issue here was two different restriction points. Since we're only looking at a few more months, I configured WARP to work just like Kerio. When connected the entire 192.168.100.0/24 network is exposed to the remote client.

Cheers.Peet