← Customer 14024267

#24461 Amber MSC not up to date

Resolved Created Sep 19, 2023, 7:07 PM Resolved Sep 27, 2023, 5:42 PM
System (internal) Sep 19, 2023, 7:07 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/21157346/convert
Check-in (internal) Sep 19, 2023, 7:07 PM 
Hi Peet,

I tried to install Cloudflare on Amber's 2 computers and on the Studio it says her Zoom and a couple others are 220 days out of date. I searched for Cloudflare and nothing. No Cloudflare on her laptop either but only 22 days past software updates. Can you take a look please?

Studio: PAR-Studio-AB, SN - JQHJQ0W0V9

Laptop: PAR-222-AB-L, SN - C02YG29EJGH6

~jb

--

*
JohnBelobraidic

P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)
Artichoke Support - Peet (internal) Sep 19, 2023, 7:57 PM 
Looking now, but it's likely Munki needs a reinstall

https://github.com/macadmins/munki-builds/releases

Can I access and restart these at will?
customer-reply (internal) Sep 19, 2023, 8:19 PM 
Both computers are on Splashtop so you can message her and ask her if a restart is OK.

On Tue, Sep 19, 2023 at 1:57 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Sep 19, 2023, 8:22 PM 
She said the laptop is no problem but she's working on the studio so if you need to restart it please msg her.

On Tue, Sep 19, 2023 at 2:18 PM John Belobraidic <[email protected]> wrote:

Both computers are on Splashtop so you can message her and ask her if a restart is OK.

On Tue, Sep 19, 2023 at 1:57 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Sep 19, 2023, 9:03 PM 
Did you do anything on Amber's Studio? She's trying to restart and gets this.

On Tue, Sep 19, 2023 at 2:22 PM John Belobraidic <[email protected]> wrote:

She said the laptop is no problem but she's working on the studio so if you need to restart it please msg her.

On Tue, Sep 19, 2023 at 2:18 PM John Belobraidic <[email protected]> wrote:

Both computers are on Splashtop so you can message her and ask her if a restart is OK.

On Tue, Sep 19, 2023 at 1:57 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 19, 2023, 9:32 PM 
The only thing I did was run a commandline managedsoftwareupdate. The laptop seems to be in use. Just let me know when one, the other, or both are available to look at.

Peet
Artichoke Support - Peet (internal) Sep 19, 2023, 9:50 PM 
I fully removed, forgot, and reinstalled munki. You can give Managed Software Center.app another go.

Peet
customer-reply (internal) Sep 19, 2023, 9:51 PM 
OK. I will let her know. She has unplugged the monitor from the Studio and is using it on the laptop to get a project out this afternoon. I will let her know and she may not get it swapped and restarted until morning.

On Tue, Sep 19, 2023 at 3:50 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 19, 2023, 10:33 PM 
Does that mean the studio is available, just without a display plugged in?

Peet
customer-reply (internal) Sep 19, 2023, 11:27 PM 
Should be

On Tue, Sep 19, 2023 at 4:33 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 19, 2023, 11:28 PM 
It's working as designed now.

Peet
customer-reply (internal) Sep 19, 2023, 11:28 PM 
Awesome! Thanks.

On Tue, Sep 19, 2023 at 5:28 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) Sep 20, 2023, 9:23 PM 
I have another one for you:

Computer name: PAR-2019_MBP-Spare
SN: C02YQ0GQLVDR

The computer is awake and available for you to restart it if needed. She's not working on it at the moment.

Thanks!
~jb

On Tue, Sep 19, 2023 at 5:28 PM John Belobraidic <[email protected]> wrote:

Awesome! Thanks.

On Tue, Sep 19, 2023 at 5:28 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 21, 2023, 7:59 PM 
Which would you like me to do with this computer? Install Ventura or do you want me to install the 12.7 update?

As an fyi the attached script is what I'm doing to repair any munki.

Cheers.Peet
customer-reply (internal) Sep 21, 2023, 8:06 PM 
I can run the OS update.

You do sudo bash [script] like CrashPlan?

On Thu, Sep 21, 2023 at 1:59 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 21, 2023, 8:07 PM 
Yup "sudo /path/to/script", but I can also just run it remotely either or.

Peet
customer-reply (internal) Sep 21, 2023, 8:09 PM 
Her day blew up so I'll get her tuned up in the morning.

On Thu, Sep 21, 2023 at 2:07 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 21, 2023, 8:11 PM 
Wait, who's day? I ran the script (fixed munki) on both from the first request. PAR-2019_MBP-Spare doesn't seem to be in use at all currently. But it's munki is okay and it's downloading Ventura right now.

Peet
customer-reply (internal) Sep 21, 2023, 8:39 PM 
That's OK. I'll check with her in the morning and finish up.

On Thu, Sep 21, 2023 at 2:11 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Sep 27, 2023, 5:17 PM 
Ping if you have an other devices that need munki monkey'd with.
customer-reply (internal) Sep 27, 2023, 5:20 PM 
I will but I've been through pretty much all of them and they seem to be functioning as intended. Of the users I setup on the new VPN, two actually had no other apps pop up saying they had updates available.

On Wed, Sep 27, 2023 at 11:17 AM Artichoke Support - Peet <[email protected]> wrote: