#24455 Scanning Issues

Resolved Created Sep 19, 2023, 2:27 PM Resolved Sep 19, 2023, 6:21 PM

RMM Agent (internal) Sep 19, 2023, 2:27 PM

Subject: Scanning Issues Description: Hey Peet, It worked for awhile but we are not able to scan to anything as of this morning. Please let me know if there is something you'd like me to do to troubleshoot the problem. Thanks, Gage Legare

RMM Script (internal) Sep 19, 2023, 2:27 PM

Assigned Contact Info:
Name: Gage Legare
Email: [email protected]
Phone: 

===========================

Customer Entered Contact Info:
Name: Gage Legare
Email: [email protected]
Phone: 4065413733

Artichoke Support - Peet (internal) Sep 19, 2023, 4:52 PM

Thanks for letting me know! Could you make sure the little black toaster (Synology NAS) is turned-on?

Thanks.Peet

customer-reply (internal) Sep 19, 2023, 5:05 PM

Peet,

The toaster was not on, so I turned it on and now we are able to scan again. Thanks for your help!

-Gage

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, September 19, 2023 10:52 AM
To: Gage Legare <[email protected]>
Subject: Scanning Issues (message id: 72948857)

Artichoke Support - Peet (internal) Sep 19, 2023, 6:21 PM

Tada! :D

I'll make sure it is configured to turn back on after a power outage.

Cheers.Peet