#24176 Blue Mountain Clinic Support

Resolved Created Aug 22, 2023, 5:40 PM Resolved Sep 27, 2023, 10:58 PM

System (internal) Aug 22, 2023, 5:40 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/20693489/convert

Check-in (internal) Aug 22, 2023, 5:40 PM

Hi Peet,
I seem to be locked out of my Blue Mountain Clinic account. It's asking for an authenticator code that I haven't set up. I started the process of the 1password last week but don't think I finished it. Can you help me out?

Best,
Aileen Gleizer
Blue Mountain Clinic

Artichoke Support - Peet (internal) Aug 22, 2023, 6:42 PM

Aileen,

I do see that you have a "Microsoft Authenticator Push multi-factor authentication (MFA)" authentication method on "Aileen Gleizer's iPhone". When you first logged in 10/2022, you would have been required to set it up. Have you replaced your phone since 10/2022? If no, is Microsoft Authenticator currently installed on the phone? Do you see a record for [email protected]? If you have a new phone, I can force your account to be reset up for 2FA.

On the 1Password font, I do se that your account is setup and I've approved it yesterday. In what way does it appear to be unfinished? If its that you couldn't see shared vaults, that should be fixed with yesterday's approval.

Cheers.Peet

customer-reply (internal) Aug 22, 2023, 9:33 PM

Hi Peet,
I have the same phone but deleted the Authenticator App a while ago. I reinstalled and have my BMC address listed under Azure AD but no authentication code or anything like that. Can you advise?

On Tue, Aug 22, 2023 at 12:42 PM Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Aug 22, 2023, 10:12 PM

Hope this doesn't sound silly but definitely don't uninstall Microsoft Authenticator again.

I've cleared your Authentication methods and you should be able to setup your 2FA again.

If you browse to https://outlook.office.com, you can log in with your @bluemountainclinic.org address and you should be directed to set up 2FA. Just follow the prompts.

Let me know if you have any issues.

customer-reply (internal) Aug 23, 2023, 4:31 PM

Sorry . I’m still locked out on my phone and have to finish a few things. Can we find another time?

Sent from my iPhone

On Aug 22, 2023, at 4:12 PM, Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Aug 23, 2023, 4:55 PM

Not a problem

if you have a phone number I can reach out this afternoon.

Thanks.Peet

[email protected] (internal) Sep 27, 2023, 10:58 PM

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