← Customer 14024267

#23969 Fwd: PartnersCreative.onmicrosoft.com: Synchronization has stopped for at least 24 hours. – You have an important alert from Azure Active Directory

Resolved Created Jul 31, 2023, 12:52 PM Resolved Jul 31, 2023, 10:46 PM
System (internal) Jul 31, 2023, 12:52 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/20317275/convert
Check-in (internal) Jul 31, 2023, 12:52 PM
Hi Peet. Not sure if you got this.

~jb

---------- Forwarded message ---------
From: Microsoft Azure<[email protected]>
Date: Sun, Jul 30, 2023 at 8:51 PM
Subject: PartnersCreative.onmicrosoft.com: Synchronization has stopped for at least 24 hours. – You have an important alert from Azure Active Directory
To: <[email protected]>

We have detected a critical alert on one of your instances.

[embedded image]

[embedded image] Alert for PartnersCreative.onmicrosoft.com

You’re receiving this email because we have detected a critical alert on one of your AadSyncService instances.

Title:

Synchronization has stopped for at least 24 hours.

Description:

Synchronization to Azure Active Directory appears to have been stopped for at least 24 hours. As a result, data in Azure AD may not be up-to-date.

Raised:

July 31, 2023 2:51 UTC

Server:

PartnersCreative.onmicrosoft.com

Service:

PartnersCreative.onmicrosoft.com

Tenant:

PAR

Recommended action

There is a latency in processing this message for up to 24 hours, so you should verify the current state of your synchronization service. If synchronization is happening as expected, you can ignore this message.

Azure AD Connect synchronization scheduler might be unable to schedule the next sync cycle if Azure AD Connect Wizard is open in the background. It shares the same MUTEX with the scheduler. Make sure the Wizard is closed once any change is done.
Try to restart Microsoft Azure Active Directory Sync Services.
Any synchronization operations that are currently running will be interrupted. You can choose to perform below steps when no synchronization operation is in progress.
1. Click Start, click Run, type Services.msc, and then click OK.
2. Locate Microsoft Azure AD Sync, right-click it, and then click Restart.

To check health of your services monitored by Azure Active Directory Connect Health, visit the [Azure AD Connect Health Portal](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_ADHybridHealth%2FAadHealthMenuBlade&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1wb3J0YWwlM0FhY3RpdmUtZGlyZWN0b3J5LWNvbm5lY3QtaGVhbHRoLXBvcnRhbA%3D%3D).

If you no longer wish to receive these notifications, [read the instructions](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Faka.ms%2Faadchnotupd&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1hYWRjaG5vdHVwZA%3D%3D) for updating your settings. Only global administrators can change settings.

[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.facebook.com%2Fmicrosoftazure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0FmYWNlYm9vaw%3D%3D)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Ftwitter.com%2Fazure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0F0d2l0dGVy)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.youtube.com%2F%40MicrosoftAzure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0F5b3V0dWJl)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fmicrosoft-developers&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0FsaW5rZWRpbg%3D%3D)

[Privacy Statement](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D521839&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1wcml2YWN5LXN0YXRlbWVudA%3D%3D)

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
[embedded image]	[embedded image]

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)
customer-reply (internal) Jul 31, 2023, 1:21 PM
Might have to do with HV-01 not booting Friday evening. I had to shut it down and boot it up again this morning. It was stuck on Configuring memory ...

Seems to be functioning now.

~jb

On Mon, Jul 31, 2023 at 6:52 AM John Belobraidic <[email protected]> wrote:

Hi Peet. Not sure if you got this.

~jb

---------- Forwarded message ---------
From: Microsoft Azure<[email protected]>
Date: Sun, Jul 30, 2023 at 8:51 PM
Subject: PartnersCreative.onmicrosoft.com: Synchronization has stopped for at least 24 hours. – You have an important alert from Azure Active Directory
To: <[email protected]>

We have detected a critical alert on one of your instances.

[embedded image]

[embedded image] Alert for PartnersCreative.onmicrosoft.com

You’re receiving this email because we have detected a critical alert on one of your AadSyncService instances.

Title:

Synchronization has stopped for at least 24 hours.

Description:

Synchronization to Azure Active Directory appears to have been stopped for at least 24 hours. As a result, data in Azure AD may not be up-to-date.

Raised:

July 31, 2023 2:51 UTC

Server:

PartnersCreative.onmicrosoft.com

Service:

PartnersCreative.onmicrosoft.com

Tenant:

PAR

Recommended action

There is a latency in processing this message for up to 24 hours, so you should verify the current state of your synchronization service. If synchronization is happening as expected, you can ignore this message.

Azure AD Connect synchronization scheduler might be unable to schedule the next sync cycle if Azure AD Connect Wizard is open in the background. It shares the same MUTEX with the scheduler. Make sure the Wizard is closed once any change is done.
Try to restart Microsoft Azure Active Directory Sync Services.
Any synchronization operations that are currently running will be interrupted. You can choose to perform below steps when no synchronization operation is in progress.
1. Click Start, click Run, type Services.msc, and then click OK.
2. Locate Microsoft Azure AD Sync, right-click it, and then click Restart.

To check health of your services monitored by Azure Active Directory Connect Health, visit the [Azure AD Connect Health Portal](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_ADHybridHealth%2FAadHealthMenuBlade&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1wb3J0YWwlM0FhY3RpdmUtZGlyZWN0b3J5LWNvbm5lY3QtaGVhbHRoLXBvcnRhbA%3D%3D).

If you no longer wish to receive these notifications, [read the instructions](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Faka.ms%2Faadchnotupd&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1hYWRjaG5vdHVwZA%3D%3D) for updating your settings. Only global administrators can change settings.

[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.facebook.com%2Fmicrosoftazure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0FmYWNlYm9vaw%3D%3D)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Ftwitter.com%2Fazure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0F0d2l0dGVy)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.youtube.com%2F%40MicrosoftAzure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0F5b3V0dWJl)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fmicrosoft-developers&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0FsaW5rZWRpbg%3D%3D)

[Privacy Statement](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D521839&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1wcml2YWN5LXN0YXRlbWVudA%3D%3D)

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
[embedded image]	[embedded image]

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)
customer-reply (internal) Jul 31, 2023, 2:10 PM
ALSO - the VMs on HV01 don't seem to want to resume replication.

On Mon, Jul 31, 2023 at 7:21 AM John Belobraidic <[email protected]> wrote:

Might have to do with HV-01 not booting Friday evening. I had to shut it down and boot it up again this morning. It was stuck on Configuring memory ...

Seems to be functioning now.

~jb

On Mon, Jul 31, 2023 at 6:52 AM John Belobraidic <[email protected]> wrote:

Hi Peet. Not sure if you got this.

~jb

---------- Forwarded message ---------
From: Microsoft Azure<[email protected]>
Date: Sun, Jul 30, 2023 at 8:51 PM
Subject: PartnersCreative.onmicrosoft.com: Synchronization has stopped for at least 24 hours. – You have an important alert from Azure Active Directory
To: <[email protected]>

We have detected a critical alert on one of your instances.

[embedded image]

[embedded image] Alert for PartnersCreative.onmicrosoft.com

You’re receiving this email because we have detected a critical alert on one of your AadSyncService instances.

Title:

Synchronization has stopped for at least 24 hours.

Description:

Synchronization to Azure Active Directory appears to have been stopped for at least 24 hours. As a result, data in Azure AD may not be up-to-date.

Raised:

July 31, 2023 2:51 UTC

Server:

PartnersCreative.onmicrosoft.com

Service:

PartnersCreative.onmicrosoft.com

Tenant:

PAR

Recommended action

There is a latency in processing this message for up to 24 hours, so you should verify the current state of your synchronization service. If synchronization is happening as expected, you can ignore this message.

Azure AD Connect synchronization scheduler might be unable to schedule the next sync cycle if Azure AD Connect Wizard is open in the background. It shares the same MUTEX with the scheduler. Make sure the Wizard is closed once any change is done.
Try to restart Microsoft Azure Active Directory Sync Services.
Any synchronization operations that are currently running will be interrupted. You can choose to perform below steps when no synchronization operation is in progress.
1. Click Start, click Run, type Services.msc, and then click OK.
2. Locate Microsoft Azure AD Sync, right-click it, and then click Restart.

To check health of your services monitored by Azure Active Directory Connect Health, visit the [Azure AD Connect Health Portal](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_ADHybridHealth%2FAadHealthMenuBlade&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1wb3J0YWwlM0FhY3RpdmUtZGlyZWN0b3J5LWNvbm5lY3QtaGVhbHRoLXBvcnRhbA%3D%3D).

If you no longer wish to receive these notifications, [read the instructions](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Faka.ms%2Faadchnotupd&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1hYWRjaG5vdHVwZA%3D%3D) for updating your settings. Only global administrators can change settings.

[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.facebook.com%2Fmicrosoftazure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0FmYWNlYm9vaw%3D%3D)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Ftwitter.com%2Fazure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0F0d2l0dGVy)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.youtube.com%2F%40MicrosoftAzure&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0F5b3V0dWJl)	[embedded image](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fmicrosoft-developers&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1mb290ZXIlM0FsaW5rZWRpbg%3D%3D)

[Privacy Statement](https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D521839&p=bT01ZWU4M2IzZC1iZjgwLTRlNTctOGFkYi0xMjc2MTljYjgwMDQmdT1hZW8mbD1wcml2YWN5LXN0YXRlbWVudA%3D%3D)

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
[embedded image]	[embedded image]

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)