#23849 VPN auth problem - judy.mills
Resolved
Created Jul 12, 2023, 3:57 PM
Resolved Jul 12, 2023, 11:27 PM
System (internal)
Jul 12, 2023, 3:57 PM
Check-in (internal)
Jul 12, 2023, 3:57 PM
Hi Peet, Judy keeps getting an "authentication failed" error when trying to connect to the VPN. I've checked DNS and her authentication seems to work everywhere else. What am I missing? Thanks, ~jb -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 [partnerscreative.com](http://partnerscreative.com/)
customer-reply (internal)
Jul 12, 2023, 4:00 PM
Also her SN: C02DR2EAMD6P, computer name: PAR-240-JM On Wed, Jul 12, 2023 at 9:57 AM John Belobraidic <[email protected]> wrote: Hi Peet, Judy keeps getting an "authentication failed" error when trying to connect to the VPN. I've checked DNS and her authentication seems to work everywhere else. What am I missing? Thanks, ~jb -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 [partnerscreative.com](http://partnerscreative.com/) -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 [partnerscreative.com](http://partnerscreative.com/)
customer-reply (internal)
Jul 12, 2023, 4:52 PM
UPDATE: all good now. ~jb On Wed, Jul 12, 2023 at 9:59 AM John Belobraidic <[email protected]> wrote: Also her SN: C02DR2EAMD6P, computer name: PAR-240-JM On Wed, Jul 12, 2023 at 9:57 AM John Belobraidic <[email protected]> wrote: Hi Peet, Judy keeps getting an "authentication failed" error when trying to connect to the VPN. I've checked DNS and her authentication seems to work everywhere else. What am I missing? Thanks, ~jb -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 [partnerscreative.com](http://partnerscreative.com/) -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 [partnerscreative.com](http://partnerscreative.com/) -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 [partnerscreative.com](http://partnerscreative.com/)
Artichoke Support - Peet (internal)
Jul 12, 2023, 7:50 PM
Sweet. Just logged in to reply to this and found an "all good". Was she not in the VPN group? Peet
customer-reply (internal)
Jul 12, 2023, 7:55 PM
She was but her DNS was showing her Comcast default there so when I removed it and left the Partners domain it connected. On Wed, Jul 12, 2023 at 1:50 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal)
Jul 12, 2023, 9:27 PM
Because it's never DNS ;-) Cheers.Peet
customer-reply (internal)
Jul 12, 2023, 10:33 PM
I know! I think it was Tina Turner that said "what's DNS got to do with it?" On Wed, Jul 12, 2023 at 3:27 PM Artichoke Support - Peet <[email protected]> wrote:
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