#23657 Rachael Cheff / Stenslie laptop login

Resolved Created Jun 14, 2023, 6:14 PM Resolved Jun 14, 2023, 10:00 PM

System (internal) Jun 14, 2023, 6:14 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/19568428/convert

Check-in (internal) Jun 14, 2023, 6:14 PM

Hi Peet,

Am I going to need to semi-delete her account and get her user changed on her laptop now that she's Stenslie in the AD?

Thanks,
~jb

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)

Artichoke Support - Peet (internal) Jun 14, 2023, 6:23 PM

Sort of ... sorry I didn't think of it.

So log out completely.

Log in as padmin.

Delete her current account, but leave the home folder.

Rename the home folder from "rachael.cheff (Deleted)" to "rachael.stenslie"

Log in as "[email protected]"

tada

customer-reply (internal) Jun 14, 2023, 6:45 PM

Yep. That's what I had in my head. Thanks for the confirm.

On Wed, Jun 14, 2023 at 12:23 PM Artichoke Support - Peet <[email protected]> wrote:

customer-reply (internal) Jun 14, 2023, 8:53 PM

I'm getting "User not Authorized" when signing into the laptop. I deleted the account from padmin, renamed the folder to rachael.stenslie, then I get the error after her 2FA. I had her signin to ODO on another laptop to make sure her 2FA is working correctly.

On Wed, Jun 14, 2023 at 12:45 PM John Belobraidic <[email protected]> wrote:

Yep. That's what I had in my head. Thanks for the confirm.

On Wed, Jun 14, 2023 at 12:23 PM Artichoke Support - Peet <[email protected]> wrote:

customer-reply (internal) Jun 14, 2023, 9:19 PM

All good. Filevault worked fine. Back in the game.

Thanks!

On Wed, Jun 14, 2023 at 2:52 PM John Belobraidic <[email protected]> wrote:

I'm getting "User not Authorized" when signing into the laptop. I deleted the account from padmin, renamed the folder to rachael.stenslie, then I get the error after her 2FA. I had her signin to ODO on another laptop to make sure her 2FA is working correctly.

On Wed, Jun 14, 2023 at 12:45 PM John Belobraidic <[email protected]> wrote:

Yep. That's what I had in my head. Thanks for the confirm.

On Wed, Jun 14, 2023 at 12:23 PM Artichoke Support - Peet <[email protected]> wrote: