#23545 DaySmart salon software stopped working on two computers

Resolved 2 Normal Created May 30, 2023, 6:22 PM Resolved May 30, 2023, 6:25 PM

Artichoke Support - Peet (internal) May 30, 2023, 6:22 PM

Hey Peet this is Alecia at Boom Swagger Salon. DaySmart salon software stopped working on two computers. Also the small white tower you installed at the front desk is VERY hot.

Artichoke Support - Peet (internal) May 30, 2023, 6:25 PM

Peet:

The U6-Mesh-US runs hot up to 60 degrees Celcius / 140 degrees Fahrenheit. Though that’s news to me as I’ve usually installed them on wall mounts where no one touches them.

I’m looking at your network now.

Alicia:

Awesome! Thanks for the info and for your time. The owner moved the computer upstairs to the front desk. So now there are 2 computers up front.
Peet:

BOOMSWAGGER03 is currently not on the network.

Was the cable moved to a different port on the switch?

Alicia:
Is the switch what’s above the bathroom? If yes, then no one touched it.
Peet:

Behind the cash drawer.

Alicia:

Yes. She plugged in the mouse because it stopped working.

Peet:

I believe the network cable from the white switch behind the cash drawer is not plugged into the Dell Tower up front.

Alicia:

Looking now…..

Peet:

I don’t see it active on the switch.

Connected now.
Alicia:

Looks like that solved it…. One moment.

You are a life saver

Started	Ended	Hours	Notes
—	—	0.00h	Troubleshoot loss of connectivity for BOOMSWAGER001 with Alicia. Determine the computer was unplugged from the network. Research operating temperature of U6-Mesh-US AP as it's running hot. All U6-Mesh-US seem to run as hot as 140 degrees F.