← Customer 14024267

#23543 New laptop issues

Resolved Created May 30, 2023, 6:15 PM Resolved Jun 16, 2023, 12:59 AM
System (internal) May 30, 2023, 6:15 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/19310647/convert
Check-in (internal) May 30, 2023, 6:15 PM 
Hi Peet,

I'm setting up a new laptop. It went through the setup, sort of, but there's nothing showing up in MSC. I restarted and it has the NOMAD login screen. I used padmin and it logs me in but I don't get the rest of the apps loading. I'm running the 13.4 OS update right now.

~jb

--

*	JohnBelobraidic
P A R T N E R S C R E A T I V E
603 Woody Street
Missoula, Montana 59802
406 541 2263
[partnerscreative.com](http://partnerscreative.com/)
Artichoke Support - Peet (internal) May 30, 2023, 7:22 PM 
Serial? XG5JV46GNW? I've uploaded a new InstallApplications Package to Mosyle. The fastest solution is likely to erase all content and settings and run through the setup again. You should end up at the Xcreds login and built correctly.

If you want me to clean up this deployment, I think I see it in Splashtop, but it does look to be offline.

Cheers.Peet
customer-reply (internal) May 30, 2023, 7:54 PM 
That's the correct SN. It's awake and shouldn't sleep now. If you would make it happy I'd be appreciative!

Thanks,
~jb

On Tue, May 30, 2023 at 1:23 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) May 30, 2023, 8:52 PM 
There was some messed up settings in your Automated Device Enrollment. It should be better now. If you have an ABM device that you can do an Erase All Contents and settings and run through the setup it would likely be worth while. Regardless that specific device is good.

Cheers.Peet
customer-reply (internal) May 30, 2023, 9:06 PM 
I've got a spare laptop I can erase and give it a go, maybe tomorrow.

Thanks for spiffying it up.
~jb

On Tue, May 30, 2023 at 2:52 PM Artichoke Support - Peet <[email protected]> wrote:
customer-reply (internal) May 30, 2023, 9:33 PM 
Did you happen to move it into the Partners folder in Splashtop?

On Tue, May 30, 2023 at 3:06 PM John Belobraidic <[email protected]> wrote:

I've got a spare laptop I can erase and give it a go, maybe tomorrow.

Thanks for spiffying it up.
~jb

On Tue, May 30, 2023 at 2:52 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) May 31, 2023, 11:26 PM 
No, but it is now.

Cheers.Peet
customer-reply (internal) Jun 14, 2023, 6:44 PM 
I'm going to give this a go on the spare laptop. Tell me if I'm in the right place. In Mosyle, click the device > More > Erase device?

On Tue, May 30, 2023 at 2:52 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Jun 14, 2023, 6:56 PM 
What's the spare laptop? Model/Serial ... if it's an Apple Silicon I don't need to know. If it'sIntel, it has to have T2 (https://support.apple.com/en-us/HT208862)

If it's Intel and not T2 don't erase it that way! Boot to recovery and erase the drive and reinstall (if it's not T2).

If it is Silicon or T2, then yup, you're in the right place.

Cheers.Peet
customer-reply (internal) Jun 14, 2023, 7:03 PM 
Intel and not T2 so I'll boot to recovery and do it that way.

That's why I checked.

On Wed, Jun 14, 2023 at 12:56 PM Artichoke Support - Peet <[email protected]> wrote: