#23489 New Phone - No 1Password Secret Key

Resolved Created May 19, 2023, 8:53 PM Resolved May 22, 2023, 10:05 PM

RMM Agent (internal) May 19, 2023, 8:53 PM

Subject: New Phone - No 1Password Secret Key Description: Hi Peet, I had to get a new phone the other day and have realized that I no longer have my secret key to my 1password account so I'm unable to login on my phone. I can still login on my work laptop though. Anyway, I was hoping that you might have a copy of my secret key document? I was able to find Richard, Sherie, and Jill's in a folder in our filing cabinet, but I guess since mine was setup after theirs my document is not filed in the same place. Any assistance is greatly appreciated. -Gage

RMM Script (internal) May 19, 2023, 8:53 PM

Assigned Contact Info: Name: Gage Legare Email: [email protected] Phone: =========================== Customer Entered Contact Info: Name: Gage Legare Email: [email protected] Phone: 4062632308

Artichoke Support - Peet (internal) May 22, 2023, 3:08 PM

If can still authenticate and have access to 1Password on your computer, you can access your account information there.

Here's 1Password's documentation:

https://support.1password.com/secret-key/

Let me know if you'd like to or need to walk through that together.

Cheers.Peet

customer-reply (internal) May 22, 2023, 3:27 PM

Got it done. Thanks Peet!

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, May 22, 2023 9:09 AM
To: Gage Legare <[email protected]>
Subject: New Phone - No 1Password Secret Key (message id: 68383896)