#23450 computer not charging

Resolved Created May 12, 2023, 2:08 AM Resolved Sep 27, 2023, 10:53 PM

RMM Agent (internal) May 12, 2023, 2:08 AM

Subject: computer not charging Description: Immediately after rebooting after the last update that was pushed out, my battery crashed and will only charge to 36%. I have replaced the battery twice; most recently in Nov 2022. I have read about potential motherboard and/or bios issues affecting charging. If I unplus the charger, the battery indicator will cycle 4 to 5 times and then stop. Also the light indicator next to the plug is indicating charged (blue) rather than charging (orange). Can you look at my system remotely to determine if the bios is up-to-date and if the motherboard is working properly? Or should I take my laptop to a computer repair shop? I am currently keeping my computer plugged in as I have critical reports to deliver on 5/15/2023.

RMM Script (internal) May 12, 2023, 2:08 AM

Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Edee Feild Email: [email protected] Phone: 425-344-3044

customer-reply (internal) May 12, 2023, 9:55 PM

Peet,

Can you tell me who opened this ticket? No one seems to know anything about it.

Please let me know,

Liz Scaggs

Office Manager

406-541-9000

[embedded image](https://www.farranco.com/)

From: Artichoke Consulting <[email protected]>
Sent: Thursday, May 11, 2023 8:09 PM
To: FRP-Accounting <[email protected]>
Subject: computer not charging (message id: 68051451)

customer-reply (internal) May 24, 2023, 4:24 PM

Pat,

Please advise.

Liz Scaggs

Office Manager

406-541-9000

[embedded image](https://www.farranco.com/)

From: Edee Feild <[email protected]>
Sent: Wednesday, May 24, 2023 10:22 AM
To: Liz Scaggs <[email protected]>
Cc: Peet McKinney <[email protected]>
Subject: [Internal-FRP] RE: [Internal-FRP] Fwd: computer not charging (message id: 68051451)

Hi Liz,

I have not yet heard back from Peet. My computer continues to deteriorate.

My hope is that I can buy a new computer, and Peet can configure it remotely.

Does Farran need to approve Peet’s ticket? [Ticket History - 23450](https://artichoke.consulting/r/t/?RST-68051451)

I tried to access the ticket to see if it provided any guidance, but I cannot access it.

Your help is appreciated.

Edee

From: Edee Feild
Sent: Friday, May 19, 2023 9:16 AM
To: Peet McKinney <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: FW: [Internal-FRP] Fwd: computer not charging (message id: 68051451)

Hi Peet,

Please see the email chain below.

Were you able to detect what is causing my computer charging issue?

If I need to come to Missoula to have you configure me a new computer, my best time to travel would be sometime between May 22 and June 7, but the sooner the better.

Please let me know how to proceed.

Thanks,

Edee

From: Liz Scaggs <[email protected]>
Sent: Monday, May 15, 2023 9:42 AM
To: Edee Feild <[email protected]>
Subject: [Internal-FRP] Fwd: computer not charging (message id: 68051451)

This may have just been him assigning a ticket number to it.

Sent from my Verizon, Samsung Galaxy smartphone
Get [Outlook for Android](https://aka.ms/AAb9ysg)

---------------------------------------------------------------

From: Liz Scaggs <[email protected]>
Sent: Friday, May 12, 2023, 3:55 PM
To: Artichoke Consulting <[email protected]>
Subject: RE: computer not charging (message id: 68051451)

Peet,

Can you tell me who opened this ticket? No one seems to know anything about it.

Please let me know,

Liz Scaggs

Office Manager

406-541-9000

[embedded image](https://www.farranco.com/)

From: Artichoke Consulting <[email protected]>
Sent: Thursday, May 11, 2023 8:09 PM
To: FRP-Accounting <[email protected]>
Subject: computer not charging (message id: 68051451)

Artichoke Support - Peet (internal) May 24, 2023, 4:31 PM

Edee,

There's one possible trick to having a battery that's not charging start to charge on windows. And that's to delete the batter from the Device Manager. If your computer is on/available, I can delete that for you. If the folks that replaced the battery did not delete the "Battery" in device manger, it can cause it not to charge. BUT that shouldn't happen months later..

I have a meeting until 11 or 11:15 MDT. If your computer's on I can control it and give that a try ¯\_(ツ)_/¯. Other than that I can assist with a new computer if it's shipped here, I can configure it and send it your way.

Cheers.Peet

customer-reply (internal) May 24, 2023, 4:34 PM

Hi Peet,

My computer is on and I will stick around to see if you can fix the problem remotely.

Thank you,

Edee

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 24, 2023 9:32 AM
To: FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>; Edee Feild <[email protected]>; Liz Scaggs <[email protected]>
Subject: computer not charging (message id: 68051451)

Artichoke Support - Peet (internal) May 24, 2023, 6:10 PM

Here's my thought on for a computer with current architecture and a number pad ...

https://www.dell.com/en-us/shop/laptops/new-16/spd/vostro-16-5630-laptop/usevcpbts5630fwsv

It doesn't have the high resolution screen that your current laptop does, but it's a bit slimmer and technically lighter. 4.19 lbs vs 4.32 lb and 14.05 in. vs 14.96 in.

Thoughts?

Cheers.Peet

customer-reply (internal) May 24, 2023, 8:06 PM

Hi Peet,

This looks fine. How do we proceed?

Edee

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 24, 2023 11:11 AM
To: FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>; Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

customer-reply (internal) May 24, 2023, 8:10 PM

I would suggest purchasing the computer and adding Peets work address as the shipping address.

Liz Scaggs

Office Manager

406-541-9000

[embedded image](https://www.farranco.com/)

From: Edee Feild <[email protected]>
Sent: Wednesday, May 24, 2023 2:07 PM
To: Artichoke Support - Peet <[email protected]>; FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>; Liz Scaggs <[email protected]>
Subject: [Internal-FRP] RE: computer not charging (message id: 68051451)

Hi Peet,

This looks fine. How do we proceed?

Edee

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 24, 2023 11:11 AM
To: FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>; Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

customer-reply (internal) May 24, 2023, 9:07 PM

Hi Peet,

As Liz suggests, I can order this online and have it shipped to your work address for configuration. Please provide the address and phone number.

Please let me know if I should add anything to the order (e.g.software, service plan, etc.)

Thanks,

Edee

From: Liz Scaggs <[email protected]>
Sent: Wednesday, May 24, 2023 1:10 PM
To: Edee Feild <[email protected]>; Artichoke Support - Peet <[email protected]>; FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>
Subject: [Internal-FRP] RE: [Internal-FRP] RE: computer not charging (message id: 68051451)

I would suggest purchasing the computer and adding Peets work address as the shipping address.

Liz Scaggs

Office Manager

406-541-9000

[embedded image](https://www.farranco.com/)

From: Edee Feild <[email protected]>
Sent: Wednesday, May 24, 2023 2:07 PM
To: Artichoke Support - Peet <[email protected]>; FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>; Liz Scaggs <[email protected]>
Subject: [Internal-FRP] RE: computer not charging (message id: 68051451)

Hi Peet,

This looks fine. How do we proceed?

Edee

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 24, 2023 11:11 AM
To: FRP-Accounting <[email protected]>
Cc: Pat Corrick <[email protected]>; Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

Artichoke Support - Peet (internal) May 25, 2023, 3:43 PM

That should work. But did you mention that you don't have a place that you're comfortable with me mailing it to you after it's setup?

1805 Bancroft St. Ste. 5

Missoula, MT 59801

Cheers.Peet

customer-reply (internal) May 25, 2023, 4:00 PM

Thanks Peet,

I will order the computer now, and it should be delivered to you on May 30, 2023.

I will make a quick trip to Missoula to pick up the computer after its been configured; just let me know when you think it will be ready.

(We are uncomfortable with shipping it due to delivery issues in our neighborhood).

Best regards,

Edee Feild

Investor Relations Consultant

Aligning Opportunities LLC

(425) 344-3044

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, May 25, 2023 8:43 AM
To: FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

customer-reply (internal) May 31, 2023, 3:46 PM

Hi Peet,

According to UPS, my computer was delivered to you yesterday.

Could you please provide an estimated timeline for when the computer will be available for me to pick up. I would like to plan my travel to Missoula.

Thank you,

Edee Feild

Investor Relations Consultant

Aligning Opportunities LLC

(425) 344-3044

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, May 25, 2023 8:43 AM
To: FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

Artichoke Support - Peet (internal) May 31, 2023, 11:16 PM

To be clear you are not planning to com to Missoula simply to pick up this computer, correct? I can easily send the computer via FedEx and you can redirect to your nearest FedEx location: https://www.fedex.com/en-us/shipping/hold-at-location.html. I cannot fathom you'd be traveling just for the computer, but I'd like to be sure.

I have it cleaned up and added to management. I'd like to look at your current computer to make sure I've configured and installed everything you'll be looking for as well as to ensure the data on your current computer is correctly stored in cloud storage (OneDrive).

I've created a 1Password Vault named "Edee And Peet". You can add credentials there that I can use to finish the setup of your comptuer.

I know we did not have you logging into your computer via the FRP domain and that you had your own user/pass. Do you currently log into your computer with a Microsoft Account? I feel like you are/should be. If you'd like to log into this computer with the same Microsoft account, please add your personal Microsoft Account and credentials to a record in the "Edee And Peet" vault. If you do the same with your "[email protected]" M365 account and your "[email protected]" 1Password account information, I can configure most everything for you.

Please let me know a time that I can take a look at your computer to make sure this is as simple a transition as possible? If you put your current computer account password (and computer PIN if you have one) in the Edee and Peet vault I can check the computer at most any time if it's simply on and online.

Cheers.Peet

customer-reply (internal) Jun 1, 2023, 12:39 AM

Please see responses below in red.

Thanks,

Edee Feild

Investor Relations Consultant

Aligning Opportunities LLC

(425) 344-3044

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 31, 2023 4:16 PM
To: FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

customer-reply (internal) Jun 1, 2023, 8:59 PM

Please see email below.

From: Edee Feild
Sent: Wednesday, May 31, 2023 5:39 PM
To: 'Artichoke Support - Peet' <[email protected]>; FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: RE: computer not charging (message id: 68051451)

Please see responses below in red.I am planning on driving to Victor this weekend. Could I pick up my computer at your office sometime Monday morning, June 5th?Please let me know if this works for you and what time I should be at your office.

Thanks,

Edee Feild

Investor Relations Consultant

Aligning Opportunities LLC

(425) 344-3044

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 31, 2023 4:16 PM
To: FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

customer-reply (internal) Jun 3, 2023, 1:48 PM

Hi Peet,

I don’t understand the attached outlook item email I received:Your 1Password account was just used to sign in toOur Family from 1Password for Windows. – What is Our Family?

I’m heading to Victor this morning (Saturday). I will be in Missoula Monday morning to pick up my new computer. Just tell me when and where you would like to meet up.

Thanks,

Edee

From: Edee Feild
Sent: Thursday, June 1, 2023 1:59 PM
To: 'Artichoke Support - Peet' <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: FW: computer not charging (message id: 68051451)

Please see email below.

From: Edee Feild
Sent: Wednesday, May 31, 2023 5:39 PM
To: 'Artichoke Support - Peet' <[email protected]>; FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: RE: computer not charging (message id: 68051451)

Please see responses below in red.I am planning on driving to Victor this weekend. Could I pick up my computer at your office sometime Monday morning, June 5th?Please let me know if this works for you and what time I should be at your office.

Thanks,

Edee Feild

Investor Relations Consultant

Aligning Opportunities LLC

(425) 344-3044

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, May 31, 2023 4:16 PM
To: FRP-Accounting <[email protected]>
Cc: Liz Scaggs <[email protected]>; Edee Feild <[email protected]>
Subject: computer not charging (message id: 68051451)

System (internal) Jun 5, 2023, 5:19 PM

Ticket split to [23595](/tickets/68969120)

Artichoke Support - Peet (internal) Jun 5, 2023, 5:21 PM

Edee,

Safe travels. I'm just noting here that I create a new Customer account for "Edee Feild, [email protected]" and shot the invoice to you for the computer setup.

Cheers.Peet

customer-reply (internal) Jun 6, 2023, 1:27 AM

Hi Peet,
I've scheduled the payment via Melio for Wed June 7, so you should have the funds by June 12.
I'm running into two issues so far:
1. I am getting logged out of gmail when I go to another app, such as outlook.
2. My 1password is not working for Our Family; I cannot unlock the new account. I tried both the 1password and Microsoft passwords.

Best regards,
Edee

On Mon, Jun 5, 2023 at 10:21 AM Artichoke Support - Peet <[email protected]> wrote:

customer-reply (internal) Jun 6, 2023, 1:33 AM

Hi Peet,
I found the Our Family 1password :)
No need to respond.
Thanks again
Edee

On Mon, Jun 5, 2023 at 6:27 PM Edith Feild <[email protected]> wrote:

Hi Peet,
I've scheduled the payment via Melio for Wed June 7, so you should have the funds by June 12.
I'm running into two issues so far:
1. I am getting logged out of gmail when I go to another app, such as outlook.
2. My 1password is not working for Our Family; I cannot unlock the new account. I tried both the 1password and Microsoft passwords.

Best regards,
Edee

On Mon, Jun 5, 2023 at 10:21 AM Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Jun 6, 2023, 8:30 PM

Did the gmail issue resolve itself?

Peet

customer-reply (internal) Jun 7, 2023, 4:57 PM

The gmail issue appears to have resolved itself (I have my old computer shut off at the moment; don't know if that has any impact). I still need to do the file comparison before doing the factory reset on the old computer. It may take me a while...

Thanks again for your help.

On Tue, Jun 6, 2023 at 1:30 PM Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Jun 9, 2023, 3:12 PM

I'm going to go ahead and close out the ticket feel free to respond if there's anything else.

customer-reply (internal) Jun 9, 2023, 3:56 PM

Hi,
A couple of questions on computer security:
1. I am getting a warning indicator on Core Isolation. - see snip
2. Location device is turned off and I cannot turn it on even if I activate Make Me Admin. Can you activate this? It is activated on my hp laptop.

[embedded image]

[embedded image]

On Fri, Jun 9, 2023 at 8:13 AM Artichoke Support - Peet <[email protected]> wrote:

[email protected] (internal) Sep 27, 2023, 10:53 PM

Edits made via Bulk Update Tool - see change log for this timestamp

Started	Ended	Hours	Notes
—	—	0.00h	Clean unnecessary bloat ware from Dell Vostro. Apply all windows and Dell upgrades. Add device to Artichoke Management.
—	—	0.00h	Configure Personal OneDrive account and backup for Edee Dell. Begin Onedrive backup. Configure Microsoft Account for Edee. Connect to both farran and microsoft accounts. Install and/or configure 1Password, Chrome, Edge, Office 365 and thinkorswim, make me admin. Create free 1password family account under [email protected] and setup on Dell.