#23440 Troubleshoot Daysmart Salon and network issues

Troubleshoot Boom Swagger network and Daysmart Salon connectivity issues.

- Gather information on Daysmart Salon errors.
-  Test network connectivity on both BOOMSWAGGER001 and BOOMSWAGGER002
-  Discover BOOMSWAGGER001 functions nearly correctly when connected to WiFi
- Troubleshoot WiFi Guest, Boom Swagger, and Sonos Speakers wifi networks. Ensure "Boom Swagger" and "Sonos Speaker" SSID's have secure unique passwords.
- Test single ethernet run (from back of house to reception) determine the run has full continuity.
- Replace suspect Netgear switch with Unifi Flex Mini 5. Create Boom Swagger customer and adopt into unifi.artichoke.consulting.
-  Roll BOOMSWAGGER001 back to ethernet via Unifi Flex Mini 5. Discover connectivity issues persist.
-  Install GlassWire and monitor Daysmart Salon network connections. Discover BOOMSWAGGER001 can lookup the Daysmart management URL, but cannot resolve the domain when attempting other types of connections.
- Test directly setting DNS to Cloudflare public DNS resolvers. 1.1.1.1 and 1.0.0.1.
- Using Cloudflare DNS fully resolves the issue.
-  Attempt to configure Nighthawk Router DHCP server to provide Cloudflare DNS. Discover it's not possible.
- Discuss network equipment replacements as well as support and management options moving forward

Hola,

Just letting you know that after looking more at your issue, I came across this:

https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/R8000-Router-Ongoing-DNS-Issues/m-p/2189485

It looks like that model of Netgear router is plagued with DNS resolution issues. I won't dive too into the weeds, but what it comes down to is that it doesn't respond to DNS requests on the same protocol that it receives the request on. Maddeningly frustrating when troubleshooting.

The final solution was to configure the router to provide communication on IPV6 as well as IPV4. With that setup, your computers don't need to have the DNS servers manually configured in their network settings. I implemented the changes for you last night and tested connectivity. Checking again today, BOOMSWAGER001 resolves "management.saloniris.com" correctly and Daysmart Salon does not appear to be throwing any errors.

Cheers.Peet

hi Peet-

The pay online link is bringing me to this page without a place to send payment. Sorry if I'm missing something.

Morgan

I'm looking for a more user friendly PSA (billing system for IT). The fastest CC payment I have is via Melio payments

https://melio.me/ArtichokeConsulting/r/7a502f61https://melio.me/ArtichokeConsulting/r/7a502f61

Thanks for reaching out. I gather that no news is good news as far as your operation goes, correct?

Fingers crossed I'll have some clean up and/or Managed IT proposals for you this week. My week's been cut a bit short by a day off or my birthday on Monday and a funeral in Idaho this Friday. But your proposal(s) are next in queue.

Cheers.Peet

Edits made via Bulk Update Tool - see change log for this timestamp