← Customer 29310520

#23206 iPad unlock

Resolved Created Apr 19, 2023, 4:09 PM Resolved Apr 26, 2023, 8:29 PM
System (internal) Apr 19, 2023, 4:09 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/18644062/convert
Check-in (internal) Apr 19, 2023, 4:09 PM 
Hey Peet!

As I'm sure you received Troy's email (sorry for the delay in my reply), we are attempting to change the AppleID of an old Alpha Graphics ipad to ours. I've been told that the email associated with that AppleID no longer exists. My husband, who works in IT Support, said its as easy as creating that email again, to be able to change that AppleID password and unlock that ipad. Is this something you can help me with? Please let me know if a phone or in person conversation would be easier!

--

Niki Connelly
River Kidz Director
River of Life
406-214-3803
Artichoke Support - Peet (internal) Apr 19, 2023, 9:46 PM 
Niki,

Could you send me the serial number of the device. Also what is the email that is currently entered as an AppleID on the device?

Thanks.Peet
customer-reply (internal) Apr 22, 2023, 8:43 PM 
Hey Peet,

The Serial Number is DMRW5FZ6JF8J
And the email associate with the AppleID is [email protected]

On Wed, Apr 19, 2023 at 3:46 PM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Apr 24, 2023, 2:42 PM 
I see the device in the appleID account. It's in East Missoula, correct. Please make sure the iPad is offline and turned off. When off, it can be removed from the AppleID. Once it's turned back on it needs to be completely erased and updated or you'll have a difficult time with the device.

Thanks.Peet.
Artichoke Support - Peet (internal) Apr 25, 2023, 4:11 PM 
Just let me know when this is offline and powered off.

Thanks.Peet
customer-reply (internal) Apr 25, 2023, 4:33 PM 
Hey Peet,

Sorry for the delayed reply, we do not work on Mondays.

It is offline and powered off!

On Tue, Apr 25, 2023 at 10:11 AM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Apr 25, 2023, 4:57 PM 
NP. If you turn it back on, it should erase itself. Let me know when that's done and I should be able to release it from the [email protected] account.

Thanks.Peet
customer-reply (internal) Apr 25, 2023, 6:15 PM 
I turned it back on, and it erased.

On Tue, Apr 25, 2023 at 10:57 AM Artichoke Support - Peet <[email protected]> wrote:
Artichoke Support - Peet (internal) Apr 25, 2023, 6:25 PM 
The iPad should no longer be locked to [email protected]. As an aside, regardless of whomever is donating Apple products (iOS, iPadOS, tvOS, and/or macOS). Always make sure the device is completely wiped without activation lock.

Troy knows (now) to make sure devices are decommissioned before being donated, so this shouldn't happen in the future.

Cheers.Peet
customer-reply (internal) Apr 26, 2023, 2:24 PM 
Got it working! Thank you so much for your help and time Peet, I hope you have a wonderful day!

On Tue, Apr 25, 2023 at 12:25 PM Artichoke Support - Peet <[email protected]> wrote: