← Customer 13789566

#22975 Fwd: Undeliverable: FW: Your FLATHEAD ELECTRIC CO-OP Bill is Available

Resolved Created Mar 21, 2023, 4:17 PM Resolved Sep 27, 2023, 10:41 PM
System (internal) Mar 21, 2023, 4:17 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/18165430/convert
Check-in (internal) Mar 21, 2023, 4:17 PM
This is the weird email I get with every email that comes in.

Cathy Kahnle
PO Box 750
Seeley Lake, MT 59868

Begin forwarded message:

From: Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@kahnle.onmicrosoft.com>
Date: March 21, 2023 at 9:33:45 AM MDT
To: Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@kahnle.onmicrosoft.com>
Subject:Undeliverable: FW: Your FLATHEAD ELECTRIC CO-OP Bill is Available

DSN
[embedded image]
Your message couldn't be delivered to multiple recipients.

Your email program is using outdated address information for the recipients.

cathy	Office 365	Recipients
Action Required		Recipients

Outdated To address
Couldn't deliver to the following recipients:
[IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=277a3988775e430d8a21f45d6ff44b44-melinda@namprd17.prod.outlook.com](mailto:IMCEAEX-_o%3DExchangeLabs_ou%3DExchange%2B20Administrative%2B20Group%2B20%2B28FYDIBOHF23SPDLT%2B29_cn%3DRecipients_cn%3D277a3988775e430d8a21f45d6ff44b44-melinda@namprd17.prod.outlook.com), [IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=dc49498c143b469d92d35225e7b2883a-becky@namprd17.prod.outlook.com](mailto:IMCEAEX-_o%3DExchangeLabs_ou%3DExchange%2B20Administrative%2B20Group%2B20%2B28FYDIBOHF23SPDLT%2B29_cn%3DRecipients_cn%3Ddc49498c143b469d92d35225e7b2883a-becky@namprd17.prod.outlook.com)

How to Fix It
To stop your email program from using outdated address information, clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in[this article](https://go.microsoft.com/fwlink/?LinkId=389363), or by doing the following:

- Identify the recipient who didn't receive your message by looking at the To or CC information located in theOriginal Message Headers section below. Recipients whose names are followed by a set of characters that start with 'IMCEAEX' or 'imceaex' didn't receive your message.
- Click New mail (in Outlook) or New Email (in Outlook on the web).
- In the To box, start typing the recipient's name or email address until the recipient's name appears in the drop-down list.
- Use the Down Arrow and Up Arrow keys to select the recipient, and then press theDelete key to delete the Auto-Complete List entry.
- In the To box retype the recipient's email address and then resend the message.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to theMore Info for Email Admins section below.

Was this helpful? [Send feedback to Microsoft](https://go.microsoft.com/fwlink/?LinkId=525922).
---------------------------------------------------------------

More Info for Email Admins
Status code: 550 5.1.11

The recipient email address is a LegacyExchangeDN address, which isn't used by the Office 365 service. You might see this error if you've migrated your organization's email from on-premises to the cloud, or if your organization has a hybrid configuration and you synchronize your on-premises directory with Office 365. If clearing the recipient Auto-Complete List from the user's Outlook or Outlook on the web doesn't solve the problem, try to clear the related LegacyExchangeDN address from your on-premises Active Directory. Then synchronize the directory again.

For more information, see [Fix email delivery issues for error code 5.1.11 in Office 365](https://go.microsoft.com/fwlink/?LinkId=389363).

Original Message Details

Created Date:	3/21/2023 3:33:43 PM
Sender Address:	[email protected]
Recipient Address:	[IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=277a3988775e430d8a21f45d6ff44b44-melinda@namprd17.prod.outlook.com](mailto:IMCEAEX-_o%3DExchangeLabs_ou%3DExchange%2B20Administrative%2B20Group%2B20%2B28FYDIBOHF23SPDLT%2B29_cn%3DRecipients_cn%3D277a3988775e430d8a21f45d6ff44b44-melinda@namprd17.prod.outlook.com), [IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=dc49498c143b469d92d35225e7b2883a-becky@namprd17.prod.outlook.com](mailto:IMCEAEX-_o%3DExchangeLabs_ou%3DExchange%2B20Administrative%2B20Group%2B20%2B28FYDIBOHF23SPDLT%2B29_cn%3DRecipients_cn%3Ddc49498c143b469d92d35225e7b2883a-becky@namprd17.prod.outlook.com)
Subject:	FW: Your FLATHEAD ELECTRIC CO-OP Bill is Available

Error Details

Reported error:	550 5.1.11 RESOLVER.ADR.ExRecipNotFound; Recipient not found by Exchange Legacy encapsulated email address lookup
DSN generated by:	DM6PR17MB4134.namprd17.prod.outlook.com

Message Hops
HOP	TIME (UTC)	FROM	TO	WITH	RELAY TIME
1	3/21/2023
3:33:43 PM	PH0PR17MB4924.namprd17.prod.outlook.com	PH0PR17MB4924.namprd17.prod.outlook.com	Microsoft SMTP Server	*
2	3/21/2023
3:33:43 PM	PH0PR17MB4924.namprd17.prod.outlook.com	DM6PR17MB4134.namprd17.prod.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	*
Original Message Headers
Authentication-Results: dkim=none (message not signed) header.d=none;dmarc=none action=none header.from=kahnlelaw.com;Received: from PH0PR17MB4924.namprd17.prod.outlook.com (2603:10b6:510:e6::8) by DM6PR17MB4134.namprd17.prod.outlook.com (2603:10b6:5:295::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6178.37; Tue, 21 Mar 2023 15:33:43 +0000Received: from PH0PR17MB4924.namprd17.prod.outlook.com ([::1]) by PH0PR17MB4924.namprd17.prod.outlook.com ([fe80::ce2b:3e84:760a:fb39%6]) with Microsoft SMTP Server id 15.20.6178.037; Tue, 21 Mar 2023 15:33:43 +0000Content-Type: application/ms-tnef; name="winmail.dat"Content-Transfer-Encoding: binaryFrom: Cathy Kahnle <[email protected]>To: "Melinda R. Cole" <[IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=277a3988775e430d8a21f45d6ff44b44-melinda@namprd17.prod.outlook.com](mailto:IMCEAEX-_o%3DExchangeLabs_ou%3DExchange%2B20Administrative%2B20Group%2B20%2B28FYDIBOHF23SPDLT%2B29_cn%3DRecipients_cn%3D277a3988775e430d8a21f45d6ff44b44-melinda@namprd17.prod.outlook.com)>, "Rebecca J. Henning-Rutz" <[IMCEAEX-_o=ExchangeLabs_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=dc49498c143b469d92d35225e7b2883a-becky@namprd17.prod.outlook.com](mailto:IMCEAEX-_o%3DExchangeLabs_ou%3DExchange%2B20Administrative%2B20Group%2B20%2B28FYDIBOHF23SPDLT%2B29_cn%3DRecipients_cn%3Ddc49498c143b469d92d35225e7b2883a-becky@namprd17.prod.outlook.com)>Subject: FW: Your FLATHEAD ELECTRIC CO-OP Bill is AvailableThread-Topic: Your FLATHEAD ELECTRIC CO-OP Bill is AvailableThread-Index: AQHZXAqESxrGYIJ53EqB1BkUQnzq8K8FXPURReferences: <82460355.51511.1679412819226.JavaMail.tomcat@messenger-engines-beta-598c9cccb6-42dsq>In-Reply-To: <82460355.51511.1679412819226.JavaMail.tomcat@messenger-engines-beta-598c9cccb6-42dsq>X-MS-Has-Attach:X-MS-Exchange-Inbox-Rules-Loop: [email protected]: f3fb09fc-cece-448d-9f5c-d97448dd2bd6MIME-Version: 1.0Date: Tue, 21 Mar 2023 15:33:43 +0000Message-ID: <e809116572b04224b19e02b993b009b2@PH0PR17MB4924.namprd17.prod.outlook.com>X-MS-Exchange-Parent-Message-Id: <82460355.51511.1679412819226.JavaMail.tomcat@messenger-engines-beta-598c9cccb6-42dsq>Auto-Submitted: auto-generatedX-MS-Exchange-Generated-Message-Source: Mailbox Rules AgentX-MS-PublicTrafficType: EmailX-MS-TrafficTypeDiagnostic: PH0PR17MB4924:EE_|DM6PR17MB4134:EE_Return-Path: [email protected]: 3bb63a79-67a7-436e-b2c2-08db2a21a7a7
[email protected] (internal) Sep 27, 2023, 10:41 PM
Edits made via Bulk Update Tool - see change log for this timestamp