#22967 Computer Freezing

Resolved Created Mar 20, 2023, 4:34 PM Resolved Sep 7, 2023, 1:42 AM

RMM Agent (internal) Mar 20, 2023, 4:34 PM

Subject: Computer Freezing Description: Hello Peet, My computer freezes multiple times a day now (5+ times) for a minute or so each time. It freezes when I'm on the internet and using computer based software, such as morningstar or outlook. So far this morning my computer has frozen at 9:45ish, 9:58, and 10:10. When it freezes I can move my mouse, but I am unable to select a different tab or software until it unfreezes. Thanks, Gage

RMM Script (internal) Mar 20, 2023, 4:34 PM

Assigned Contact Info: Name: Gage Legare Email: [email protected] Phone: =========================== Customer Entered Contact Info: Name: Gage Legare Email: [email protected] Phone: 4065413733

Artichoke Support - Peet (internal) Mar 21, 2023, 4:55 PM

I didn't find anything exceedingly obvious but did apply all updates and uninstall a few unnecessary packages. Please let me know if it behaves better today. If not, I'll do a deeper dive.

Cheers.Peet

customer-reply (internal) Mar 21, 2023, 6:43 PM

Peet,

I haven’t had any issues so far today. I’ll reach out again if I do.

Thanks,

Gage

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 21, 2023 10:55 AM
To: Gage Legare <[email protected]>
Subject: Computer Freezing (message id: 65981790)

customer-reply (internal) Mar 23, 2023, 3:39 PM

Peet,

The freezing started again yesterday. Below are the times I took note of. All of them were about 1-2 minutes of freezing before it would “catch up” to what I wanted it to do, if that makes sense. Not sure if it’s just the computer and its age or what but just wanted to let you know.

9ish am

9:45 am

10:08 am

10:25 am

11:09 am

1:17 pm

3:09 pm

Thanks,

Gage

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 21, 2023 10:55 AM
To: Gage Legare <[email protected]>
Subject: Computer Freezing (message id: 65981790)

[email protected] (internal) Sep 7, 2023, 1:42 AM

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