#22489 This user is like a new account, when using google.

Subject: This user is like a new account, when using google. Description: Let me know if i have something off on these accounts thats causing a problem here. Her google login was sarah and her google is sarah so not sure what is going on there. But every computer she logins in with google, it wants new software keys, haven't had that issue with anyone else yet.

Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Josh rahl Email: [email protected] Phone: 2082417404

Looks like you didn't add "un:sarah" to her "Enhanced desktop security" in her account and had a pre-existing "sarah" profile. So when she logged in the existing C:\Users\sarah was not used, and C:\Users\sarah2 was created. I added “un:WINDOWSUSERNAME” to “Enhanced desktop security” for each of the users you created. So this won't happen again, but I'm a little unsure as to what will happen with user "sarah" the next time she logs in. I feel like the Google login will re-associate the C:\Users\sarah profile with her account, but I'm unsure. I don't think I ever added the “un:WINDOWSUSERNAME”/ “Enhanced desktop security” step to the ticket, but I did message it, sorry for mixing channels. Here's the screen capture for the example add ... https://share.cleanshot.com/buuPBMT8dQEo1wnSqXFK Regardless, this can only happen with users who already had a profile on the machine. e.g. "annie" hasn't logged in on any machine yet, so there won't be an existing user/profile for "annie" when she logs in.

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