#22265 Login problem

Resolved Created Nov 7, 2022, 6:38 PM Resolved Nov 8, 2022, 6:45 AM

System (internal) Nov 7, 2022, 6:38 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/15935676/convert

Check-in (internal) Nov 7, 2022, 6:38 PM

Peet, I have a new problem after OS update. This window keeps popping up. I’m definitely entering the only login password I have for this machine. It seems like it’s accepted. Then after 30 seconds it pops up again. I can’t seem to use my computer for more than a few hours without some issue or another. It’s getting very distracting and taking a lot of time out of my work. Maybe time to wipe this machine and start over? G

customer-reply (internal) Nov 7, 2022, 6:58 PM

I can no longer get work done. Server won’t sync and I can’t use email. I tried resetting password and got this: image0.jpeg Sent from my phone On Nov 7, 2022, at 11:38 AM, Artichoke Consulting  wrote:

Artichoke Support - Peet (internal) Nov 8, 2022, 6:45 AM

Just a recap. Cleaned up your Exchange login. Uninstalled Adobe software. Installed workout software in ~/Applications. Hopefully it will autoupdate. Worked with you to reset SMC and PRAM. Computer seems to be rebooting correctly.