← Customer 14024267

#22248 Outlook webmail

Resolved Created Nov 4, 2022, 9:48 PM Resolved Nov 10, 2022, 9:21 PM
System (internal) Nov 4, 2022, 9:48 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/15900469/convert
Check-in (internal) Nov 4, 2022, 9:48 PM
Hi Peet, How can I set how often Outlook oinline checks email. I'm looking at my inbox right now and there's nothing in there since 11:50am yesterday. -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 partnerscreative.com
customer-reply (internal) Nov 10, 2022, 6:50 PM
Still wondering about this. Here are screenshots from 11:45 today. Outlook inbox: [image: Screen Shot 2022-11-10 at 11.44.28 AM.png] Gmail: [image: Screen Shot 2022-11-10 at 11.44.44 AM.png] Susan is going to have a fit if she goes into Outlook and her emails are not coming in. Can you help with this? ~jb On Fri, Nov 4, 2022 at 3:48 PM John Belobraidic < [email protected]> wrote: > Hi Peet, > > How can I set how often Outlook oinline checks email. I'm looking at my > inbox right now and there's nothing in there since 11:50am yesterday. > > -- > * JohnBelobraidic > P A R T N E R S C R E A T I V E > 603 Woody Street > Missoula, Montana 59802 > 406 541 2263 > partnerscreative.com > -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 partnerscreative.com
Artichoke Support - Peet (internal) Nov 10, 2022, 7:56 PM
Sorry I need a re-ping here. I just need to ensure I understand the goal here. Outlook for the 5 users is configured for a testing. I've left the mailboxes in a live migration state so you can see what new data looks like. Your outlook is not in a state to be used as a primary email. During migration there is no (enduser or per mailbox) control over when the migration service fires its sync as the the expectation is a cutover migration from the email source. Would it be more effective for me to disable the migration job for the current test users? Cheers.Peet
customer-reply (internal) Nov 10, 2022, 8:01 PM
Maybe I misunderstood how this works. My understanding was that mail would come into the Outlook mailbox like the Gmail but we couldn't use it to send mail. Maybe I need to have my understanding of the process clarified. What should we be doing with the migration process at this point? And where should we be going next? I know I'm going to get these questions and I need to be able to explain. ~jb On Thu, Nov 10, 2022 at 12:56 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Nov 10, 2022, 8:15 PM
The Outlook data is only consistent up to the last sync. It is not meant to be up to the minute/day/week. The original plan was to stop the migration job so you just had a static data set, but I decided to leave it running as it won't really hurt anything and it would look more current. My understanding was that the next steps were: 1. (Done) Peet configure the 5 users so a full migration of their mail, calendars and contacts would be in Outlook so this could be looked at for consistency an things like calendar sharing can be tested on your end. 1.5 (You and I built an example PAR-IT Team/Sharepoint site for sharing data within the team during (and after) your testing) 2. PAR-IT maps the expected workflow for SPO/OD sharing. 3. Peet + PAR-IT sanity checks the workflow and build test Sharepoint sites and document collections. 4. PAR-IT tests workflows 5. Revise for any issues and implement changes ... 99. Roll out 100. World Peace Thoughts?
customer-reply (internal) Nov 10, 2022, 8:19 PM
Love it. That's exactly what I needed. The fog is lifting and the atmosphere is becoming much more clear. Out of pure curiosity (since I anticipate the question), once we migrate, how often does the online version of Outlook check and show new emails? Thank you. On Thu, Nov 10, 2022 at 1:15 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Nov 10, 2022, 8:25 PM
Ah, I think I understand the misunderstanding now. Outlook Online will always be up to date as it will be the delivery destination for your email . Currently email is being delivered to Gmail, the Gmail -> Outlook Migration App/Process/Job checks Google for changes (daily) and syncs the changes. In a final migration, we'd wait for the migration to be up to date on a Friday, cut over the delivery to M365 and ensure that folks are using M365. Wait for a final sync on Sat/Sun to pick up any random stray email, then disable/finalize the migration job. Then Exchange Online is the email provider and Outlook Online/Outlook.app/Mail.app will always be uptodate. Cheers.Peet
customer-reply (internal) Nov 10, 2022, 8:26 PM
I'm a little fuzzy on how steps 2-5 need to work, but steps 1 + 1.5 sound about like what I expected. We just need to make sure nobody expects live emails and calendars. Just get familiar with the interface differences between old and new and anticipate any challenges or confusion that users might have. I've only spent about 15 mins with it so far but it seems pretty similar and mostly about learning the interface changes + new integrations as a result of all Microsoft. JB - Perhaps we just set the expectation in the IT meeting this afternoon with Susan and team and then show them how to login. Peet - one question from me. When I logged in for the first time, it took at least 5 mins of loading (blue envelope opening and closing on the screen) before anything started showing up. Is that safe to assume it was just part of the new account build? Thanks. On Thu, Nov 10, 2022 at 1:15 PM Artichoke Support - Peet  wrote:
customer-reply (internal) Nov 10, 2022, 8:28 PM
Excellent. Higher understanding has been achieved. Level up! ~jb On Thu, Nov 10, 2022 at 1:25 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Nov 10, 2022, 8:40 PM
Tony, Unless I'm missing something Susan wanted a white-boarded workflow for your expected use/deployment (Step 2). I was then going to ensure there wasn't any sort of technical confusion/impossibility/BetterWay™ and work to implement (Step 3). Testing could be a made up scenario, or you could move an existing (hopefully narrowly scoped) project into SPO and provide access to a subset of users involved in the project (step 4). Revising is of course a squishy concept until there's some data from testing (Step 5). On the webmail login, my educated guess is ... ¯\_(ツ)_/¯ ... Kidding aside, I've never seen a 300 second load time for Outlook Online so I don't really know where to start with that. If you (or anyone who's already logged in) start a new login from an Incognito or alternate unused browser, does the issue present itself? JB, did you experience the same? Peet
customer-reply (internal) Nov 10, 2022, 8:44 PM
As I recall, my Outlook wasn't instant but didn't take that long. No way to know which link in the chain was weak at the time. Peet, you are right about the whiteboard and I'm sure we will need a planning session just for that. I'm pretty sure we will be asking you to join us for that. ~jb On Thu, Nov 10, 2022 at 1:40 PM Artichoke Support - Peet  wrote:
customer-reply (internal) Nov 10, 2022, 8:50 PM
Thanks Peet. It might just be the terminology. What is SPO and DO? On Thu, Nov 10, 2022 at 1:40 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Nov 10, 2022, 9:21 PM
SPO = Sharpoint Online OD = OneDrive Together the entire service (in my mind) is SPO/OD. Cheers.Peet