← Customer 14024267

#21745 Another laptop that can't login after upgrade

Resolved Created Aug 10, 2022, 3:37 PM Resolved Sep 27, 2023, 10:35 PM
System (internal) Aug 10, 2022, 3:37 PM 
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Check-in (internal) Aug 10, 2022, 3:37 PM 
Another workstation (PAR-320-MW, C02X3083HTD6) won't allow input at the login screen like the one you helped me with a while back. Of course I can't remember what you said to do. This one doesn't show in my Splashtop either. To make things more fun, she's working from home this morning because her husband tested positive for covid yesterday. I'm setting up a spare laptop and she'll bring hers in for a swap. Hoping you can help me get this one straightened out. ~jb -- * JohnBelobraidic P A R T N E R S C R E A T I V E 603 Woody Street Missoula, Montana 59802 406 541 2263 partnerscreative.com
Artichoke Support - Peet (internal) Aug 10, 2022, 8:19 PM 
Recapping the call ... If this happens again, log into https://mybusiness.mosyle.com ... and add the computer to the exception rule in the Mosyle Auth profile. Management > macOS > Mosyle Auth 2 > PAR-Azure > Select Exceptions See screen shot https://share.cleanshot.com/r6pZj9zQ4acCokXDrZyF Once the computer presents a macOS login screen, remove the exception and you'll be back on Mosyle Auth. Cheers.Peet
customer-reply (internal) Aug 11, 2022, 1:10 PM 
Thanks Peet. I did have a message from another user last evening when I got home that he had the same issue. I added his computer to the exception and told him to restart (a couple times if necessary). We'll see how it goes this morning. ~jb On Wed, Aug 10, 2022 at 2:19 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Aug 11, 2022, 6:18 PM 
To b clear, the issue is that they can't click on the login fields or enter text for user/pass, correct? Cheers.Peet
customer-reply (internal) Aug 11, 2022, 6:20 PM 
That is correct. On Thu, Aug 11, 2022 at 12:18 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Aug 11, 2022, 6:22 PM 
Great. Well not great, but glad to keep things consistent. Did the other user have any luck? after disabling Mosyle Auth for him? Cheers.Peet
customer-reply (internal) Aug 11, 2022, 6:30 PM 
Two others now. I believe the first one is OK. Second one is restarting after I enabled Auth again. His computer did like the first one - took 10 minutes to boot after FV login. On Thu, Aug 11, 2022 at 12:22 PM Artichoke Support - Peet  wrote:
Artichoke Support - Peet (internal) Aug 11, 2022, 9:42 PM 
I think the plan of just directing to the full installer link is a good one. Please let me know if it takes a dive on any other device. Cheers.Peet
customer-reply (internal) Aug 11, 2022, 9:56 PM 
I sent that out. Jody's running it right now. Interesting for her computer - Privileges wouldn't work. It came up, she put in the reason but the password screen never showed. On Thu, Aug 11, 2022 at 3:42 PM Artichoke Support - Peet  wrote:
[email protected] (internal) Sep 27, 2023, 10:35 PM 
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