← Customer 14024204

#21491 Microsoft Charges

Resolved Created Jun 16, 2022, 8:22 PM Resolved Jun 17, 2022, 6:11 PM
System (internal) Jun 16, 2022, 8:22 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/13685520/convert
Check-in (internal) Jun 16, 2022, 8:22 PM 
Hi, Peet. All but one of the monthly Microsoft charges seem to have been removed from my credit card. Thanks for taking care of that. The one Microsoft charge that showed up on this month's statement is for $4.65. Will this be the last time that particular transaction appears on my credit card, or do you need to take some action to switch it out from my account? Thanks. Richard Richard C. Marshall, Ph.D., CFP(r) Stewart & Associates, PLLC 27 Fort Missoula Road, Suite 1 Missoula, MT 59804 Phone: (406) 541-3733 Fax: (406) 541-3734
Artichoke Support - Peet (internal) Jun 16, 2022, 11:07 PM 
Richard, Hmmm. Not 100% sure why anything hit that card. I've migrated FRP's 365 licensing to yearly and transferred the billing to come from me. Your 365 Business Standard license is the only one still attached to a CC, but it's Jills. That should 1000% be the last thing you see. The charge seems to be the "clean up" of the Azure AD P1 licenses that are fully canceled. I'm surprised that ***4488 is being hit as it was expired. Regardless, you can see in the attachment that the only active license that's paid monthly is attached to ***7704. Congratulations on retiring BTW. Cheers.Peet
customer-reply (internal) Jun 17, 2022, 2:41 PM 
Not sure the charge relates to the Azure subscription, as it shows up on the card as “MSFT*E0400IYWTO-MSBILL.INFO,WA.” The amount ($4.65) doesn’t match any previous charges, so maybe it’s a cleanup of one of the Microsoft subscriptions? From: Artichoke Support - Peet  Sent: Thursday, June 16, 2022 5:07 PM To: Richard Marshall  Subject: Microsoft Charges (message id: 56211119)
Artichoke Support - Peet (internal) Jun 17, 2022, 5:23 PM 
Yup. I just found the 4.65. It was the balance of one of the canceled services. Mystery solved ... :D Cheers.Peet
customer-reply (internal) Jun 17, 2022, 5:32 PM 
Great. Thanks! From: Artichoke Support - Peet  Sent: Friday, June 17, 2022 11:24 AM To: Richard Marshall  Subject: Microsoft Charges (message id: 56211119)