← Customer 19845435

#20391 Microsoft renewal.

Resolved Created Jan 14, 2022, 5:02 PM Resolved Sep 27, 2023, 10:35 PM

System (internal) Jan 14, 2022, 5:02 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/11576641/convert

Check-in (internal) Jan 14, 2022, 5:02 PM

Hi Peet, Our Microsoft software has expired. When I go to "re-up" it seems like I have to buy new rather than a simple renewal. Did I mess it up by not renewing before it expired? Now what? j

Artichoke Support - Peet (internal) Jan 14, 2022, 6:46 PM

naw you'll be okay. but the best pricing is this ... https://www.costco.com/microsoft-365-family-15-month-subscription-(e-delivery).product.100462462.html Just takes a few extra steps, but it's cost less and comes with an extra 3 months ... so there's that.

customer-reply (internal) Jan 14, 2022, 8:36 PM

Great deal….but I’m not understanding how it gets on to my computer. > On Jan 14, 2022, at 11:46 AM, Artichoke Support - Peet  wrote: >

Artichoke Support - Peet (internal) Jan 14, 2022, 11:17 PM

You'll get a code emailed to you after you buy it from Costco. Then you just follow the instructions to add the code to your account ... should be easy peasy ... should be.

customer-reply (internal) Jan 14, 2022, 11:57 PM

I’ll give it a try and reach out if I have any problems. Have a good weekend. Thanks for everything. On Fri, Jan 14, 2022 at 4:17 PM Artichoke Support - Peet  wrote:

[email protected] (internal) Sep 27, 2023, 10:35 PM

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