#19910 QB update - help please!

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[Image.jpeg]Hi Peet, The work laptop is having the same message re: quickbooks software update. It says I need to update, but don’t have permission. I know you said to right click and run as admin. I tried right clicking several places on the window, but nothing is happening. I attached a screenshot. Sorry to bug you again! Jaqui is out of town, and I need to be able to use the laptop. Thanks, Sarah --- Sarah Semlitsch Payroll & Bookkeeping Assistant Reinhard CPA 2103 south 11th street west missoula, mt 59801 406-543-2501 phone 406-721-3631 fax CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us.

Sarah, The right-click and run as admin is working as expected (at least it seems to be to me). Here's a link to a screen capture of checking the function on the All-in-One computer. https://cln.sh/ok160eyF72BomQ99B0Ry ... In the clip QB2021 opens as an admin. I close the welcome box, select "Update Quickbooks Desktop" from the "Help" menu and then "Update Now" and "Start Updates". As you can see from the clip, there weren't any updates available for QB2021. It looks like you've already applied them. QB2021 downloads updates in the background, but cannot apply them if you don't run the application as an administrator. If you were able to start QB2021 as an admin after you were told that there were updates, QB2021 applies those updates when closing. The clip shows you the steps to check for and apply updates manually. You can do so at any time. Let me know how it goes with the laptop. Thanks.Peet

QB won’t let me open any files on the laptop. I see how to run as an admin now. But when I press enter to go past the log-in prompt, QB won’t let me without entering admin credentials. Sarah --- Sarah Semlitsch Payroll & Bookkeeping Assistant Reinhard CPA 2103 south 11th street west missoula, mt 59801 406-543-2501 phone 406-721-3631 fax CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us. From: Artichoke Support - Peet  Sent: Tuesday, November 16, 2021 4:39 PM To: Sarah Semlitsch  Subject: QB update - help please! (message id: 48144981)

Not sure why the rule worked for the desktop, but not the laptop. I've updated the rule and it seems to work correctly for both installs.

Got it to work. Thank you!!! Sarah --- Sarah Semlitsch Payroll & Bookkeeping Assistant Reinhard CPA 2103 south 11th street west missoula, mt 59801 406-543-2501 phone 406-721-3631 fax CONFIDENTIALITY NOTICE: This communication from Jaqualyn Reinhard CPA is for the sole use of the intended recipient or recipients and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or other dissemination of this communication and/or the information contained therein is strictly prohibited. If you are not the intended recipient of this communication, please contact the sender and destroy all copies of the original communication. PENALTY NOTICE: Pursuant to the requirements related to practice before the Internal Revenue Service, any tax advice contained in this communication (including attachments) is not intended or written to be used and cannot be used by any taxpayer for the purpose of (i) avoiding federal tax penalties that may be imposed on the taxpayer or (ii) promoting, marketing, or recommending to another person any tax-related matter. Any conclusions are based on tax law, regulations, case law, and the facts presented to us. Any changes to tax laws or inaccuracies in the facts received could affect the validity of our conclusions. We will not update this advice for subsequent changes to tax laws, regulations, case law or other information provided to us. From: Artichoke Support - Peet  Sent: Tuesday, November 16, 2021 5:21 PM To: Sarah Semlitsch  Subject: QB update - help please! (message id: 48144981)