#19773 FW: Missing COMPUTER -- Day 14

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Peet: See below. I went onto the server and tried to click back up now. I did it several times over the past two weeks. Each time I get a message that the server is undergoing maintenance and will try back later. It can’t be undergoing maintenance that long. Also, I am only backed up as of 6/2/21, yet the below is the first message I have gotten from backblaze about any problem. Maybe I misinterpret it, but it seems like I am not backing up. I also tried to log on to my account at backblaze.com. I did it through the app on the server by clicking check for updates. It asks for my email. I used the email that is on my backblaze app on my server, [email protected]. It says that “some error” occurred and my public and private keys “probably” don’t match. I also tried just going to backblaze.com on the browser on the server. It has an error message that says try back later or call customer service. But if I go to backblaze.com on any other machine (I only tried 2) I can log in no problem. So I downloaded the newest update/version, put it on the server and tried to install it. same error message as if I try the check for updates command on the app on the server (error occurred, keys don’t match). There it is. that is all I can think to do. I am pretty sure my most current back up is 6/2/21 and I am not getting new back ups. Let me know if you can help or what I should do. Thanks. I hope you are doing well. We haven’t spoken in a while and I suppose that is a good thing. Shandor S. Badaruddin Shandor S. Badaruddin, PC 736 South 3rd Street West Missoula, Montana 59801-2514 Telephone: 406 728 6868 Facsimile: 406 728 7722 Email: [email protected] From: Backblaze Team  Date: Friday, October 15, 2021 at 2:25 PM To: shandor  Subject: Missing COMPUTER -- Day 14 Missing Computer - Day 14 Backblaze needs your help to back up your computer named: mso It has been more than 14 days since we've seen your computer connect to Backblaze. In order for us to ensure that we have the most up-to-date backup of your computer, you must allow it to connect to the internet, and have Backblaze upload any new or changed data. Please do the following: Connect all hard drives Turn on your computer and connect it to the internet Make sure Backblaze is running Leave it running for at least a few hours You can also enable Extended Version History, which will increase the retention period for this computer and prevent data from being removed from your backup. Have questions? Check out our Backblaze FAQ! Thank you, Backblaze Team This is a Backblaze service email | www.backblaze.com

Shandor, I logged into MSO and added the required certificate authority to the server's Keychain. With that it allows your BackBlaze to continue running. It's long past time to re-evealuate your existing setup and workflow. It technically does work, I can't recommend you stick with the local mini server/storage and definitely cannot recommend sticking with the on-site Kerio Connect mail server. I'm guessing you're still using dropbox for your active case files? But your archive is being stored on MSO? Is that correct? It seems as though Dropbox is supporting macOS versions as old as Yosemite 10.10 (your server is El-Cap. 10.11) so it looks like you wouldn't hit an issue with that setup. However looking at the the entirety of everything saved on MSO, you're only using about 3.8TB. For the MSO share itself it looks like you're under 2.7TB. All the data currently housed on MSO could easily fit within your current DropBox subscription. Which might be a good way to go depending on other factors. You seem to only be running two *actual* users on DropBox, you and Ed as well as mbbadmin for server syncing. Is either the Ed or Shandor dropbox account being used by someone who is not Ed or Shandor? How many people are currently accessing MSO? I can see that today there are two active connections. Are there more folks connecting to it? How many users are currently connLooking at your Kerio Connect, it seems like you have 5 active users with the organization? Is that correct? Are you using a practice management like Clio or MyCase? I think your likely best bet would be to migrate to Microsoft 365 for email and Microsoft Office Licensing. Microsoft is unfortunately exceedingly stingy with Sharepoint Online storage, so moving your entire dataset online wouldn't be the best choice with their Dropbox competitor OneDrive for Business/Sharepoint Online (aka OneDrive/SPO). That said, OneDrive/SPO could easily replace your current Dropbox deployment. No matter the above answers, you really should be looking to retire everything you're hosting on premises with MSO and I'm happy to work out a plan with you. As a whole, I've stopped doing break/fix support and work with my current clients under monthly managed contracts. We should talk about what that would look like for you all. Regardless, I'd be happy to help you with a migration project even if it's just to know that I've left your business working in a healthy modern infrastructure. Cheers.Peet

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