← Customer 20129490

#19669 This computer isn't mapping either

Resolved Created Oct 12, 2021, 5:01 PM Resolved Oct 14, 2021, 11:14 PM
RMM Agent (internal) Oct 12, 2021, 5:01 PM 
Subject: This computer isn't mapping either Description: This machine isn't mapping printers either, and I need to remove and reinstall this star one, but I can't delete it as admin. I hate windows sometimes. ANy how, biggest things is the printer mapping. This machine might be best to just wipe and start over again. We haven't installed anything. It's giving us all sorts of printing things, and it was working great.
RMM Script (internal) Oct 12, 2021, 5:01 PM 
Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Josh Rahl Email: [email protected] Phone: 208-241-7404
Artichoke Support - Peet (internal) Oct 12, 2021, 6:43 PM 
This goes back to Microsoft's oh-so fantastic Print Nightmare issues(https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-34527). Basically any user could run arbitrary code as system on any machine in a network with default settings. I had a remediation applied that stopped the exploit, BUT Microsoft's latest updates don't play nicely with my remediation, but do remediate the problem. So I've un-done the artichoke block and now ... Reboot the print server first. Then a test computer. Log in and see if you get the printers back. If not, we may need to unshare and reshare the printers on the print server. Cheers.peet https://rmm.syncromsp.com/dl/msi/MjAxMjk0OTAtMTYwOTk1MDU2My00Njg3Ny04Mzc5OQ==
Artichoke Support - Peet (internal) Oct 12, 2021, 6:46 PM 
Sorry forgot to finish the thought of a computer with issues with the artichoke agent. Which one is that? Thanks.Peet
RMM Agent (internal) Oct 13, 2021, 8:26 PM 
Subject: Unshared / Reshared and can't reshare Description: Hey Sir- I rebooted the server, then the computers, still wasn't seeing the printer mappings. I unshared the mapped printers. Rebooted that computer and went to re-share them and I get a Access is Denited to Priner propertied. Included a screen shot
RMM Script (internal) Oct 13, 2021, 8:26 PM 
Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Josh Rahl Email: [email protected] Phone: 208-241-7404
Artichoke Support - Peet (internal) Oct 14, 2021, 11:14 PM 
Just noting this is all cleaned up by re-rerunning the Print-nightmare Remediation Remove script. No need to reply Cheers.Peet