← Customer 15616992

#18766 FW: Mosyle Business Trial

Resolved Created Aug 4, 2021, 2:46 PM Resolved Sep 27, 2023, 10:35 PM
System (internal) Aug 4, 2021, 2:46 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/9511930/convert
Check-in (internal) Aug 4, 2021, 2:46 PM
Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: John Lambert  Date: Tuesday, August 3, 2021 at 7:17 PM To: Susan Cloninger  Subject: Re: Mosyle Business Trial Hi Susan, I am ready to approve your account for you, but I've run into an issue. It seems that your email is in use with another Mosyle account. We have two options here: 1. Remove the email from the other account and let me know afterwards. 2. Reapply with a new email address and provide new ABM images. I'm good with either one. Please just let me know what works best for you. Have a great day! John Lambert VP Enterprise Team - Mosyle Business - [email protected] On Tue, Aug 3, 2021 at 5:39 PM Susan Cloninger > wrote: Hi John, My apologies for the delay in getting back to you. Please see the attachments. If you have any other questions, please feel free to contact me. Summary description of CCPM is: To manage multi-family housing developments and to engage in any other business or activity that is necessary and proper to accomplish the above purpose. Kindest Regards, Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: John Lambert > Date: Monday, July 19, 2021 at 3:50 PM To: Susan Cloninger > Subject: Mosyle Business Trial Hello Susan, I hope that you are doing well. While doing our mandatory checks for your trial request we found that your website domain and email don’t match each other. I also checked your site and could not find information linking them. I am tentatively denying your account at this time. However, Here are two options to help with approval if you would like to reapply. Option #1 - Reapply using an updated website with an email address with a matching domain. Example: www.mosyle.com and [email protected] Option #2 - Provide the two items below to me via email for verification purposes: (We would keep both documents as a way to confirm ownership of your company's domain address and that you can legally represent its entity.) * A courtesy copy of a business document (such as a DUNS document) along with a summary description of your company. * A screenshot of the My Profile screen within your Apple Business Manager account (so we can confirm the email address is associated with your company). Thank you for your help here. I hope to get you approved soon. Have a great day! John Lambert VP Enterprise Team - Mosyle Business CONFIDENTIALITY NOTICE: This message (including any attachments) may contain Mosyle confidential information, protected by law. If this message is confidential, forwarding it to individuals, other than those with a need to know, without the permission of the sender, is prohibited. This message is also intended for a specific individual. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message or taking of any action based upon it, is strictly prohibited. CONFIDENTIALITY NOTICE: This message (including any attachments) may contain Mosyle confidential information, protected by law. If this message is confidential, forwarding it to individuals, other than those with a need to know, without the permission of the sender, is prohibited. This message is also intended for a specific individual. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message or taking of any action based upon it, is strictly prohibited.
Artichoke Support - Peet (internal) Aug 4, 2021, 5:32 PM
I started another one for you with [email protected] as the email. You'll likely have to send the screen shots again, then we'll likely be set. Let me know if you don't see anything in the cedarcreekmt.com account. Cheers.Peet
customer-reply (internal) Aug 4, 2021, 5:35 PM
I have an email for an account confirmation, that may not have the information correct. I didn’t think we were using the web address cedarcreekmt.com Should I forward it to you? Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: Artichoke Support - Peet  Date: Wednesday, August 4, 2021 at 11:32 AM To: Susan Cloninger  Subject: FW: Mosyle Business Trial (message id: 44453185)
Artichoke Support - Peet (internal) Aug 4, 2021, 7:23 PM
Yes it's fine because you'll be sending the screen shots. There's nothing built out there. Fingers crossed it doesn't confuse anyone, but we should be good on that one.
customer-reply (internal) Aug 5, 2021, 2:12 PM
I got this after I sent all of that information. I’ll forward you those. Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: Artichoke Support - Peet  Date: Wednesday, August 4, 2021 at 1:23 PM To: Susan Cloninger  Subject: FW: Mosyle Business Trial (message id: 44453185)
customer-reply (internal) Nov 18, 2021, 3:40 PM
This was the last I had heard about this. . . let me know if you still want me to proceed with the previous email you sent. Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: Susan Cloninger  Date: Wednesday, August 4, 2021 at 8:46 AM To: Artichoke Consulting  Subject: FW: Mosyle Business Trial Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: John Lambert  Date: Tuesday, August 3, 2021 at 7:17 PM To: Susan Cloninger  Subject: Re: Mosyle Business Trial Hi Susan, I am ready to approve your account for you, but I've run into an issue. It seems that your email is in use with another Mosyle account. We have two options here: 1. Remove the email from the other account and let me know afterwards. 2. Reapply with a new email address and provide new ABM images. I'm good with either one. Please just let me know what works best for you. Have a great day! John Lambert VP Enterprise Team - Mosyle Business - [email protected] On Tue, Aug 3, 2021 at 5:39 PM Susan Cloninger > wrote: Hi John, My apologies for the delay in getting back to you. Please see the attachments. If you have any other questions, please feel free to contact me. Summary description of CCPM is: To manage multi-family housing developments and to engage in any other business or activity that is necessary and proper to accomplish the above purpose. Kindest Regards, Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: John Lambert > Date: Monday, July 19, 2021 at 3:50 PM To: Susan Cloninger > Subject: Mosyle Business Trial Hello Susan, I hope that you are doing well. While doing our mandatory checks for your trial request we found that your website domain and email don’t match each other. I also checked your site and could not find information linking them. I am tentatively denying your account at this time. However, Here are two options to help with approval if you would like to reapply. Option #1 - Reapply using an updated website with an email address with a matching domain. Example: www.mosyle.com and [email protected] Option #2 - Provide the two items below to me via email for verification purposes: (We would keep both documents as a way to confirm ownership of your company's domain address and that you can legally represent its entity.) * A courtesy copy of a business document (such as a DUNS document) along with a summary description of your company. * A screenshot of the My Profile screen within your Apple Business Manager account (so we can confirm the email address is associated with your company). Thank you for your help here. I hope to get you approved soon. Have a great day! John Lambert VP Enterprise Team - Mosyle Business CONFIDENTIALITY NOTICE: This message (including any attachments) may contain Mosyle confidential information, protected by law. If this message is confidential, forwarding it to individuals, other than those with a need to know, without the permission of the sender, is prohibited. This message is also intended for a specific individual. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message or taking of any action based upon it, is strictly prohibited. CONFIDENTIALITY NOTICE: This message (including any attachments) may contain Mosyle confidential information, protected by law. If this message is confidential, forwarding it to individuals, other than those with a need to know, without the permission of the sender, is prohibited. This message is also intended for a specific individual. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message or taking of any action based upon it, is strictly prohibited.
[email protected] (internal) Sep 27, 2023, 10:35 PM
Edits made via Bulk Update Tool - see change log for this timestamp