← Customer 19845435

#15213 Unable to install security update

Resolved Created May 28, 2021, 3:17 PM Resolved Nov 9, 2021, 10:17 PM

customer-reply (internal) May 28, 2021, 3:17 PM

Hi Peet, Sorry to bug you but I cannot seem to get the correct user and pswd to get an update to install - I've had this problem before so I maybe do not have the correct user/pswd. Also, I have a general question regarding apps and email addresses. I'm trying to slowly move away from jpi@alpha..... and use [email protected] more. Currently I'm kinda using both. Neither of these issues are super pressing....well maybe the Mac update(?).

Artichoke Support - Peet (internal) May 28, 2021, 6:04 PM

Jan, You should have the Privileges.app in your Dock. It should look like a little green lock. If you click it, it will convert your own account to an Administrator and the dock icon will turn yellow with the lock unlocked. Once it's yellow and unlocked, you're an admin so just use your own user/pass for administrative tasks. Would you like to schedule something up to talk about your email next week? Cheers.Peet

customer-reply (internal) May 28, 2021, 6:07 PM

Thanks Peet. I’ll try that. I forgot about that lock. Yes- a quick phone call next week would be great. At your convenience. On Fri, May 28, 2021 at 12:04 PM Artichoke Support - Peet  wrote:

Started	Ended	Hours	Notes
—	—	0.00h	Jan, You should have the Privileges.app in your Dock. It should look like a little green lock. If you click it, it will convert your own account to an Administrator and the dock icon will turn yellow with the lock unlocked. Once it's yellow and unlocked, you're an admin so just use your own user/pass for administrative tasks. Would you like to schedule something up to talk about your email next week? Cheers.Peet