#13084 Set up new MAC

Created from Lead: https://artichoke.shield.syncromsp.com/leads/8286384/convert

Hello Peet, I hope you are doing well. I can't believe it is nearly time for Mike and I to return to Missoula. We have really enjoyed spending the winter in southern Utah. So, we will be home next week on Thursday April 29th. Can I get on your schedule to set up our new Mac say late the day of the 29th or on Friday the 30th? I will have the Eero(s). Are you able to do this remotely if I get everything out of the box? 'not sure what the situation is for you regarding covid. I wanted to mention the computer here in St George is prompting for an update and I've tried several times but it tells me someone is logged in and it can't do the update. Should I leave this computer on when we leave? We won't be back down here until late fall. Thanks Peet - let me know when you can get me scheduled in. Jan Peissig

Definitely leave the computer on in case we need something off of it. I've pushed a profile to it to ensure that it it stays on, even setting it to turn back on after a power outage/turn on at 7am. The screen will sleep after 30minutes, so it can be on, but have a black/blank screen. I've changed up the way I can do Eero installations. I'm a super-special "Pro Installer" now ... sarcasm not withstanding, it allows me to see and manage your network(s) after getting them set up, so it's really much easier for me to support you later. I haven't moved any of my pre-Pro Instllar Eero installs into my dashboard yet, but the process seems pretty simple. We just need to make a 3 way call between you, Eero support and me. They'll have to send an email to you to ensure that you agree and then within a day or two, you'll show up in my account and I can more easily build out your Missoula Eero network. So the main thing here would be to make get that call done before we try to do anything with your new network. Is there a time that you'd like to work on that? Their support is US based and really rather responsive, so if we get on a call with Eero it should be a quick process. Hope everything's well! Peet

Hi Peet, Thanks for touching base. So, can we do the conference call with Eero this Monday, April 26th (timing at your convenience-just let me know what works). How do we go about that? Shall I call them and have them set up a call meeting? Can we get the new computer going on either Thursday (late afternoon) April 29th or anytime on Friday, April 30th that works for you. ?? On Thu, Apr 22, 2021 at 11:46 AM Artichoke Support - Peet  wrote:

Jan just gave you a call. I completely spaced setting up a time with you to take care of your Eero account. Give me a call when it's convenient. Cheers.Peet