← Customer 20129490

#9016 Moved Monitors

Resolved Created Feb 9, 2021, 6:17 PM Resolved Mar 11, 2021, 2:20 AM
RMM Agent (internal) Feb 9, 2021, 6:17 PM 
Subject: Moved Monitors Description: I moved the office monitor down to the front desk... just swapped the monitors. The fingerprint just doesn't work as slick as the faceid. I updated the driver, uninstalled, reinstalled, looked on JumpCloud and can't figure out why it won't see the camera. Could you take a gander when you have a second. Sorry to bother you
RMM Script (internal) Feb 9, 2021, 6:17 PM 
Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Josh Rahl Email: [email protected] Phone: 208-241-7404
Artichoke Support - Peet (internal) Feb 9, 2021, 7:29 PM 
Can I hop on it now?
Artichoke Support - Peet (internal) Mar 11, 2021, 2:20 AM 
Did you get this working? What was the solution? Cheers.Peet