← Customer 15616992

#6312 Transition to Infinity (computer)

Resolved Created Oct 29, 2020, 3:59 PM Resolved Mar 11, 2021, 1:46 AM
System (internal) Oct 29, 2020, 3:59 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/6563041/convert
Check-in (internal) Oct 29, 2020, 3:59 PM 
Hi Peet, Tamera’s transition from CCPM to Infinity Mgmt is getting complicated. I was told late yesterday that one of their IT would be calling me to get the admin rights setup on Tamera’s computer so they could start installing things she will need for them. I told Ruth I would not do that and that they needed to talk to you. My understanding was they were going to provide her with a computer. They are not now. . . I spoke with Jim this morning about this . . . Instead, the talk is that one of the CCPM computers will be transitioned to Infinity for her use. Jim says that they will need to get some information moved over to them and then the computer can be wiped. I honestly don’t know what or how they want to make this happen. I have suggested that there be a conference call with you, Jim & Infinity to sort this out. Can you please let me know when you would be available to help sort this out and arrange a time for a call? Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710
customer-reply (internal) Oct 30, 2020, 2:45 PM 
You may be able to start this discussion with Jim in lieu of conference call. Please call him. Thank you! Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: Artichoke Consulting  Date: Thursday, October 29, 2020 at 9:59 AM To: Susan Cloninger  Subject: Thanks, we got your information! (message id: 33763821)
Artichoke Support - Peet (internal) Oct 30, 2020, 5:31 PM 
I'll give him a buzz today. I don't think this is technically too difficult. All that needs to happen is that we move the required data to Infinity Mgmt. Then trigger a windows reset on the computer and voila, Infinity has a completely fresh, completely wiped windows 10 pro box which they can manage as they'd like. Cheers.Peet
customer-reply (internal) Oct 30, 2020, 5:34 PM 
Thank you! He might be tied up this afternoon with a Zoom meeting. I appreciate your help!! Susan Cloninger 1801 S. Higgins Missoula, MT 59801 (406) 728-3710 From: Artichoke Support - Peet  Reply-To: Artichoke Support - Peet  Date: Friday, October 30, 2020 at 11:32 AM To: Susan Cloninger  Subject: Transition to Infinity (computer) (message id: 33763821)