← Customer 20076054

#6235 URGENT: Five Valleys email issues

Resolved Created Oct 15, 2020, 1:39 PM Resolved Oct 19, 2020, 9:44 PM
System (internal) Oct 15, 2020, 1:39 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/6436897/convert
Check-in (internal) Oct 15, 2020, 1:39 PM 
Hi Peet, I am having problems with my email. Will you please look into this as soon as possible? I need email to negotiate a very time sensitive issue that impacts Five Valleys highest priority this year. Yesterday morning emails were delayed in arriving to my account. I didn't get any emails after 3pm which is unusual. Now I cannot get my email account online. Pelah
customer-reply (internal) Oct 15, 2020, 2:41 PM 
Hi Pete, It looks like I am able to send email and receive emails now (at least between my personal and Five Valleys email accounts). But I think I am missing emails from yesterday. Pelah On Thu, Oct 15, 2020 at 7:39 AM Artichoke Consulting  wrote:
Peet McKinney (internal) Oct 15, 2020, 3:15 PM 
With out a specific email to track I can’t easily troubleshoot any delays you may have seen yesterday. If you’d like me to determine if a delay was within our anti spam/mail server, please forward the delayed message to [email protected]. The mail server did seem to be completely frozen this morning. I’ve restarted it and ensured its logging sending and receiving messages and that users are connecting. Are you continuing to experience issues? Thanks.Peet
customer-reply (internal) Oct 19, 2020, 4:15 PM 
Hi Peet, The server restart you did fixed the problem.Thank you. Pelah Pelah Hoyt Lands Director Five Valleys Land Trust 120 Hickory Street, Suite B | Missoula, MT 59801 W: fvlt.org  | P: 406.546.1471 > Begin forwarded message: > > From: Pelah Hoyt  > Subject: Fwd: URGENT: Five Valleys email issues (message id: 33232485) > Date: October 19, 2020 at 8:16:12 AM MDT > To: [email protected] > > > > Sent from my iPhone > > Begin forwarded message: > >> From: Peet McKinney > >> Date: October 15, 2020 at 9:15:09 AM MDT >> To: [email protected]  >> Subject: URGENT: Five Valleys email issues (message id: 33232485) >> Reply-To: Peet McKinney > >> >>