← Customer 20129490

#5925 IRIS License

Resolved Created Aug 18, 2020, 3:45 PM Resolved Sep 8, 2020, 6:28 PM

RMM Agent (internal) Aug 18, 2020, 3:45 PM

Subject: IRIS License Description: This will be my only question for the day. Each login on a computer is treating IRIS as if it's a difference instance. So, since I've logged in with three peopel on one computer and initiated the license, it's eaten up 3 available. That's something with there end, not where we have it installed right? I'm going back and forth with them trying to get things figured, but just want to make sure! Thanks josh

RMM Script (internal) Aug 18, 2020, 3:45 PM

Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Josh Rahl Email: [email protected] Phone: 208-232-5476

Peet McKinney (internal) Aug 18, 2020, 5:00 PM

TLDR: This seems like a case that you are trying to follow the spirit of the EULA, but the technical controls created by the developers doesn't take into account your use case. Everything comes down to the EULA and the activation controls. So this really depends on how they license, which is completely up to them. There are, as you know, two aspects of software. The actual software EULA and the technical controls (serials, activation and the like) implemented by the developer. I'm not at all sure what the EULA says about licensing and I can take a look at that. Are you licensing per active user? per concurrent user? per machine? It really does matter what the agreement is. From there the technical controls need to match what you're licensed for. For example if your licensed per machine, then the machine should just be activated at a machine level and all users who log into that machine, regardless of account should work. Like the way a boxed copy of Microsoft Office is licensed per machine. If you're licensed per user, then it should't matter how many machines that user logs into, the should be able to activate the software wherever it's installed. Think Adobe Creative Cloud. If I'm subscribed, I can log into my account on any machine as long as I'm the one using it. Then we get in to concurrency. I don't think they're licensing this way, but it seems like it would be the best from a EULA standpoint. i.e. you have 4 active users. You can install the software anywhere you'd like and it will tracked logged in users. If 4 users are logged in the fifth cannot log in until someone logs out. After writing all that I took a look at their pricing page which is an abbreviated look at their EULA. So the question here is what is considered a "Register". And as it's their pricing page and not an EULA it's not clear. If a "Register" is a computer with the software installed, then you only have 1 register (the front one). I'm not sure how the till/drawer system works for the software, but I'm guessing in your case, every user is using the same drawer. Now a "Register" could also mean a user with an open till/drawer. But who knows. All that said, you may just need 3 Registers to have three people logged in, but then you should be able to have those three accounts logged in wherever you'd like.

Started	Ended	Hours	Notes
—	—	0.00h	TLDR: This seems like a case that you are trying to follow the spirit of the EULA, but the technical controls created by the developers doesn't take into account your use case. Everything comes down to the EULA and the activation controls. So this really depends on how they license, which is completely up to them. There are, as you know, two aspects of software. The actual software EULA and the technical controls (serials, activation and the like) implemented by the developer. I'm not at all sure what the EULA says about licensing and I can take a look at that. Are you licensing per active user? per concurrent user? per machine? It really does matter what the agreement is. From there the technical controls need to match what you're licensed for. For example if your licensed per machine, then the machine should just be activated at a machine level and all users who log into that machine, regardless of account should work. Like the way a boxed copy of Microsoft Office is licensed per machine. If you're licensed per user, then it should't matter how many machines that user logs into, the should be able to activate the software wherever it's installed. Think Adobe Creative Cloud. If I'm subscribed, I can log into my account on any machine as long as I'm the one using it. Then we get in to concurrency. I don't think they're licensing this way, but it seems like it would be the best from a EULA standpoint. i.e. you have 4 active users. You can install the software anywhere you'd like and it will tracked logged in users. If 4 users are logged in the fifth cannot log in until someone logs out. After writing all that I took a look at their pricing page which is an abbreviated look at their EULA. So the question here is what is considered a "Register". And as it's their pricing page and not an EULA it's not clear. If a "Register" is a computer with the software installed, then you only have 1 register (the front one). I'm not sure how the till/drawer system works for the software, but I'm guessing in your case, every user is using the same drawer. Now a "Register" could also mean a user with an open till/drawer. But who knows. All that said, you may just need 3 Registers to have three people logged in, but then you should be able to have those three accounts logged in wherever you'd like.