← Customer 20129490

#5921 Mouse doesn't scroll unless logged in as FBLD-Admin

Resolved Created Aug 17, 2020, 7:08 PM Resolved Aug 17, 2020, 9:21 PM

RMM Agent (internal) Aug 17, 2020, 7:08 PM

Subject: Mouse doesn't scroll unless logged in as FBLD-Admin Description: Mouse doesn't scroll unless logged in as FBLD-Admin

RMM Script (internal) Aug 17, 2020, 7:08 PM

Assigned Contact Info: Name: Email: Phone: =========================== Customer Entered Contact Info: Name: Josh Rahl Email: [email protected] Phone: 208-241-7404

Peet McKinney (internal) Aug 17, 2020, 7:09 PM

Is it just under the FBLD-Admin user? Cheers.Peet

Peet McKinney (internal) Aug 17, 2020, 9:21 PM

Here's what we did. Removed Logi Options as it's not really needed with your hardware. Installed Logitech unifying software. Updated firmware for Mouse/Keyboard or removed and add the mouse and keyboard back to the receiver. As an aside, this seems to possibly be a cloning issue. Jumpcloud client also had a similar issue, so all 6 computers had the client uninstalled and reinstalled. The clients are now staying connected as expected in the JumpCloud Console (waiting for the last two to be online to fix). Yay computers.

Started	Ended	Hours	Notes
—	—	0.00h	Is it just under the FBLD-Admin user? Cheers.Peet
—	—	0.00h	Here's what we did. Removed Logi Options as it's not really needed with your hardware. Installed Logitech unifying software. Updated firmware for Mouse/Keyboard or removed and add the mouse and keyboard back to the receiver. As an aside, this seems to possibly be a cloning issue. Jumpcloud client also had a similar issue, so all 6 computers had the client uninstalled and reinstalled. The clients are now staying connected as expected in the JumpCloud Console (waiting for the last two to be online to fix). Yay computers.