← Customer 20253224

#5582 If you get this ...

Resolved Created Jun 2, 2020, 12:56 AM Resolved Jun 5, 2020, 12:30 AM
System (internal) Jun 2, 2020, 12:56 AM
Created from Lead: https://artichoke.syncromsp.com/leads/5352510/convert
Check-in (internal) Jun 2, 2020, 12:56 AM
mike's email is working.
Peet McKinney (internal) Jun 2, 2020, 1:02 AM
So, yup, mike's stuff is working on O365. We just need to get him logged in with 2FA enabled. So if you could tell him to download Microsoft Authenticator on his phone (either from Google Play Store or the Apple App Store) I can reach out whenever he'd like to get logged in. Peet
customer-reply (internal) Jun 2, 2020, 1:06 AM
Will do Peet. You are a superstar!!!! 🌟 Cathy Kahnle PO Box 458 Kila, MT 59920 On Jun 1, 2020, at 7:02 PM, Peet McKinney  wrote: 
customer-reply (internal) Jun 2, 2020, 3:29 AM
He is installed. Whenever you have a couple minutes give him a call. 😎 Cathy Kahnle PO Box 458 Kila, MT 59920 On Jun 1, 2020, at 7:02 PM, Peet McKinney  wrote: 
Peet McKinney (internal) Jun 2, 2020, 7:11 PM
Mike, The .com address associated with [email protected] is [email protected] ... If you want me to pick up a .com address to throw against your account I can, but like I said, you'd only use this for signups that tell you [email protected] is not a valid address. Cheers.Peet
Peet McKinney (internal) Jun 2, 2020, 7:17 PM
Just a note about what was done so far, yesterday I registered your domain, setup Microsoft 365 and attached your domain to it. Today I controlled Mike's computer and helped him login to his [email protected] 365 account. Fingers are crossed that your internet is sped up soon.
customer-reply (internal) Jun 2, 2020, 8:24 PM
Peet, Thank you again for all the awesome work you are doing for this new, little consulting business. Sorry to torture you today with our quasi internet service, almost as slow as the postal service. :-) Please have a great balance to your day. Sincerely, Mike Kahnle ________________________________ From: Peet McKinney  Sent: Tuesday, June 2, 2020 1:11 PM To: Mike Kahnle  Cc: [email protected]  Subject: If you get this ... (message id: 26115670)
customer-reply (internal) Jun 3, 2020, 5:30 PM
Hello Peet, Thank you again for the work you are doing for my business. The outlook appears to be working well and things are starting to get quite busy. I did save the data from the memory sticks to the computer. The computer you were working with yesterday for me is a Microsoft surface pro purchased in 2016 Please have a great day, Mike Kahnle MK Global Consulting LLC [email protected] 406 499 2016 ________________________________ From: Artichoke Consulting  Sent: Monday, June 1, 2020 6:57 PM To: Mike Kahnle  Subject: Thanks, we got your information: If you get this ... (message id: 26115670)
customer-reply (internal) Jun 4, 2020, 7:14 PM
Peet, I have a conference call tomorrow morning run by Solenis Europe, they are using Microsoft Teams. I tried to open up teams from the Microsoft home office site but it tells me the- [email protected] - does not exist. I am sure I am just doing something stupid. Do you have any suggestions?? Thanks in advance, Mike Kahnle MK Global Consulting LLC [email protected] 406 499 2016 ________________________________ From: Peet McKinney  Sent: Tuesday, June 2, 2020 1:11 PM To: Mike Kahnle  Cc: [email protected]  Subject: If you get this ... (message id: 26115670)
Peet McKinney (internal) Jun 4, 2020, 8:32 PM
I just logged into your teams on the new laptop and [email protected] did work without issue. Not sure what you're seeing. Perhaps theres a space or something when you type the username?
Peet McKinney (internal) Jun 4, 2020, 8:45 PM
Just some notes about your computer setup, I include 2 hours for computer setup in my managed service. I went a bit over that, but no worries. The computer is installed with a fresh version of Windows 10 Pro, Microsoft 365 Standard, and Completely up to date. I've configured your keyboard and mouse to be connected via bluetooth on #3 on each. The computer logs in directly against the users in your Microsoft 365 accounts. The dock is in the box as well as an HDMI cable for connecting the dock to your current monitor. Hope I can ship this out today ... I'm going to close this ticket unless you have any more setup questions, feel free to reply to the other ticket for that current Teams question or to open another if you run into something else. Cheers.Peet
customer-reply (internal) Jun 4, 2020, 9:24 PM
I will give it another try. Its not the end of the world if I miss the call Peet just thought I would see if I can participate through the teams available. I will let you know if I can make this happen. I almost guarantee you its my fault for being electronically illiterate !! Thanks for responding, Mike Kahnle MK Global Consulting LLC [email protected] 406 499 2016 ________________________________ From: Peet McKinney  Sent: Thursday, June 4, 2020 2:32 PM To: Mike Kahnle  Subject: If you get this ... (message id: 26115670)
customer-reply (internal) Jun 4, 2020, 9:26 PM
Thanks again for all the help Peet. I will look forward to starting up the business on the new laptop set up by an actual professional IT, computer expert. Have a great evening. MK MK Global Consulting LLC [email protected] 406 499 2016 ________________________________ From: Peet McKinney  Sent: Thursday, June 4, 2020 2:45 PM To: Mike Kahnle  Subject: If you get this ... (message id: 26115670)
customer-reply (internal) Jun 4, 2020, 9:39 PM
Okay Peet I tried it again.... I must just be an idiot. I try to sign in and it says "we could not sign you in please try again" normally on the second try a pop up asks for my password, which I enter and then I am asked to verify or to "allow" which I do .... then I get a pop up saying " we could not sign you in please try again" So I suspect its just me doing something stupid. :-( Mike Kahnle MK Global Consulting LLC [email protected] 406 499 2016 ________________________________ From: Peet McKinney  Sent: Thursday, June 4, 2020 2:32 PM To: Mike Kahnle  Subject: If you get this ... (message id: 26115670)