#4856 Help with QB computer

Resolved 2 Normal Created Dec 29, 2019, 2:16 AM Resolved Mar 11, 2021, 1:50 AM

Peet (internal) Dec 29, 2019, 2:16 AM

Peet, Lex Herndon with Double Front Cafe, Jackie said you might be available for computer work. Our Quick Books computer has started to act up and now won't stay on (of course at end of year). It will come on and run for a while then just freezes, can't back out, won't soft boot, have to hard boot it off. No one thing seems to do it, now says it's having trouble playing pandora (i listen while doing books). any help would be appreciated. Lex 406-550-2987

Peet (internal) Dec 29, 2019, 2:17 AM

Click here to install our support tool: https://rmm.syncromsp.com/dl/rs/MTg4NTAyNzktMTU5NjQzNTI1NS00Njg3Nw==

Peet (internal) Dec 29, 2019, 6:37 PM

You can disable your AV while installing if it is blocking the installer. You may also have better luck with this MSI version of the installer. https://rmm.syncromsp.com/dl/msi/MTg4NTAyNzktMTU5NjQzNTI1NS00Njg3Ny0zNDkzMw== cheers.peet

Started	Ended	Hours	Notes
—	—	0.00h	Work to find freezing issue on QB computer. Determine that it might be/is likely free AV as logs point to the failure time. However it may be coincidence. Discuss moving to Quickbooks Online. Discuss better choices for security cameras. Discuss domain registration and web issues.
—	—	0.00h	Work to get connected to DoubleFront's Quickbooks computer.
—	—	0.00h	Attempt to troubleshoot DoubleFronts QB computer. Schedule time with Lex for Monday.