#37491 Monitors

Resolved 2 Normal Created Mar 10, 2026, 2:58 PM Resolved Mar 10, 2026, 7:49 PM

System (internal) Mar 10, 2026, 2:58 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/40373161/convert

Check-in (internal) Mar 10, 2026, 2:58 PM

My monitors are showing very zoomed in and I can’t adjust the display resolution to fix that – I asked claude and he said I may need to reinstall a driver?

Peter B. Ivins
Williams Law Firm, PC
235 East Pine, P.O. Box 9440
Missoula, Montana 59807-9440
Main: 406.721.4350
Direct: 406.519.2239
[email protected]

Offices in Missoula and Bozeman, Montana

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Artichoke Support - Peet (internal) Mar 10, 2026, 3:05 PM

Peter,

Looks like you just rebooted. Did that happen to clear the issue? I'm checking for any updates for you right now.

Cheers.Peet

customer-reply (internal) Mar 10, 2026, 3:12 PM

I’ve rebooted a few times today and it hasn’t fixed it. Usually I can adjust the scale or the resolution, but it won’t let me change the resolution

[embedded image]

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 10, 2026 9:05 AM
To: Peter Ivins <[email protected]>
Cc: Shea Mann <[email protected]>
Subject: Monitors (message id: 107413692)

Artichoke Support - Peet (internal) Mar 10, 2026, 3:17 PM

I have to run and grab my kiddo sick from school, but in the mean time, please unplug your computer from your dock. Unplug the power adapter on your dock, count 10 and plug it back in. Connect your computer back to your dock and let me know if that worked.

I'll check back in shortly.

Cheers.Peet

customer-reply (internal) Mar 10, 2026, 3:28 PM

That didn’t work. I tried it a couple of times.

Peter B. Ivins

Williams Law Firm, PC

406-721-4350

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 10, 2026 9:18 AM
To: Peter Ivins <[email protected]>
Cc: Shea Mann <[email protected]>
Subject: Monitors (message id: 107413692)

customer-reply (internal) Mar 10, 2026, 5:13 PM

This is my dock

[embedded image][embedded image]

On Mar 10, 2026, at 09:17, Artichoke Support - Peet <[email protected]> wrote:

customer-reply (internal) Mar 10, 2026, 5:43 PM

I’m going to lunch but I’m leaving my computer on.

My cell is 406-370-3373

Peter B. Ivins

Williams Law Firm, PC

406-721-4350

From: Peter Ivins
Sent: Tuesday, March 10, 2026 11:13 AM
To: Artichoke Support <[email protected]>
Cc: Shea Mann <[email protected]>
Subject: Re: Monitors (message id: 107413692)

This is my dock

[embedded image][embedded image]

On Mar 10, 2026, at 09:17, Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Mar 10, 2026, 7:49 PM

Yup, that is the old version of the dock. I'll bring you a replacement shortly.

Cheers.Peet