#37414 Action: New support request

Created from Lead: https://artichoke.shield.syncromsp.com/leads/40196076/convert

Hi Peet,

Here is some additional information from Juniper Square regardingTicket Number 37414

Under the workspace[Aurora Apartment Homes](https://farranco.junipersquare.com/admin_settings/configuration_category/organization_settings), this is where the email verification is having issues. (This email domain is[theauroragreatfalls.com](http://theauroragreatfalls.com/))

It looks like your IT team flagged that this domain (@theauroragreatfalls.com) does not haveany mailservice or mail security domain name records. Whereas the domain from the other workspace,[farranco.com](http://farranco.com/), is fully verified and able to send emails. The email configuration that is under the workspace,[Farran Realty Partners](https://farranco.junipersquare.com/admin_settings/configuration_category/organization_settings), is fully set up and verified.

Additionally, based on what I can find, this error most likely happened because yourCNAME records were recently changed and/or removed from your DNS. If your IT department helped set up your domain within Juniper Square for the[Aurora Apartment Homes](https://farranco.junipersquare.com/admin_settings/configuration_category/organization_settings) workspace, I would recommend conferring with them to investigate any potential changes and readjust your CNAME records on your end in order to send emails.

From: Artichoke Consulting <[email protected]>
Sent: Monday, March 2, 2026 4:40 PM
To: Edee Feild <[email protected]>
Subject: Thanks, we got your information: Action: New support request (message id: 106988007)

Edee,

That's great info. What this comes down to is do you need/want @theauroragreatfalls.com to have mail service. I can create all the required domain/mail configurations to allow for secure sending, but do you need or want to *recieve* email @theauroragreatfalls.com addresses?

Cheers.Peet

Hi Peet,

Based on the email exchanges yesterday, it appears that the email issue with the Olivet instance of Juniper Square was triggeredwhen GoDaddy was switched to Porkbun (see attached outlook item from Liz).

From a historical review back in 2022, the Olivet instance of Juniper Square originally had the CNAME records established for “theauroragreatfalls.com” (see second attached outlook item).

Liz has authorized re-establishing these CNAME records for “theauroragreatfalls.com”.

Please let me know when this is completed so that I can then “confirm” in the Olivet Juniper Square workspace.

Thank you,

Edee Feild

Investor Relations Management Consultant

Aligning Opportunities LLC

425-344-3044

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

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From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, March 3, 2026 10:42 AM
To: Edee Feild <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: Action: New support request (message id: 106988007)

All,

theauroragreatfalls.com and auroragreatfalls.com are seperate domains. Fore the web, theauroragreatfalls.com redirects to auroragreatfalls.com. For email, theauroragreatfalls.com resolves to the Farran Realty Partners M365 tenant. The required mailgun DKIM and SPF records are set for theauroragreatfalls.com:

% dig _dmarc.theauroragreatfalls.com TXT +short
"v=DMARC1; p=quarantine; rua=mailto:[email protected]"
% dig theauroragreatfalls.com TXT +short | grep spf
"v=spf1 include:spf.protection.outlook.com include:mailgun.org -all"
% dig jsqa._domainkey.mailgun.theauroragreatfalls.com +short
jsqa._domainkey.mailgun.theauroragreatfalls.com.esp.junipersquare.io.
% dig mailgun.theauroragreatfalls.com +short
mailgun.theauroragreatfalls.com.esp.junipersquare.io.
The only emial address that exists forthe domain is an alaise on Edee's account:
Name RecipientType MatchingAlias
---- ------------- -------------
Edee Feild UserMailbox smtp:[email protected]
Is there anything else you might need here?

Thanks.Peet

A lot of IT lingo here for me, if this resolves Edee’s issues with Juniper Square and she can get emails from the investors as well as send them then I am good. This is not my department of expertise.

Thanks Peet,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, March 4, 2026 11:50 AM
To: Edee Feild <[email protected]>
Cc: Liz Scaggs <[email protected]>; Mark Wallingford <[email protected]>
Subject: Action: New support request (message id: 106988007)

Hi Peet,

Historically when creating an email in the Olivet Juniper Square workspace, I was able to select the email as coming from either:[email protected] or [email protected]. – see snip below as an example.

Will this still be the case?

Thanks for all your support!

Edee

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From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, March 4, 2026 10:50 AM
To: Edee Feild <[email protected]>
Cc: Liz Scaggs <[email protected]>; Mark Wallingford <[email protected]>
Subject: Action: New support request (message id: 106988007)

Edee,

Sending an email is purely a function of Juniper Square's platform. So as long as they haven't changed anything, it will continue to function the same. The records I fixed today have historicaly had nothing to do with your sending as [email protected]. ("Nothing" is an overstatement, they do help ensure that messages from @theauroragreatfalls.com have fewer issues when delivered through the service mailgun.)

So unless Juniper Square/mailgun blocks your abiltiy to email again, you should be all set.

Cheers.Peet