#37407 REMINDER: We Made Changes to SOC Alerts and Notifications

New-BlackpointCyber Created Mar 2, 2026, 6:26 PM

System (internal) Mar 2, 2026, 6:26 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/40182391/convert

Check-in (internal) Mar 2, 2026, 6:26 PM

REMINDER: We Made Changes to SOC Alerts and Notifications

Q4-2024-Partner-Notification-Email-Header

Dear valued Partner,

We’ve updated how email alerts and notifications are delivered effective today. This will allow you to more easily distinguish between automated platform alerts and direct outreach from Blackpoint’s SOC team.

What’s changing:

Direct SOC communications: Triaged alerts, incidents, and analyst outreach will continue to come from [email protected]. The SOC will continue to call for incidents where they take action. There are no changes to how to contact our SOC via phone as part of this change.
Automated platform notifications: Automated Cloud Response Notifications and Application Control Notifications from our platf...