#37357 Changes Coming: Alerts and Notifications from Blackpoint’s SOC

Thank you to the Partners who have shared their feedback on how we can improve email alerts from the SOC. Based on your input, we’re updating how email alerts and notifications are delivered via email, so you can more easily distinguish between automated platform alerts and direct outreach from our SOC. This will take effect on March 2, 2026.

What’s changing:

• Direct SOC communications: Triaged alerts, incidents, and analyst outreach will continue to come from [email protected]. The SOC will continue to call for incidents where they take action. There are no changes to how to contact our SOC via phone as part of this change.