#37355 FW: Email delivery error summary

Created from Lead: https://artichoke.shield.syncromsp.com/leads/40063288/convert

Edee,

This one is outside of any mail delivery system I directly support. The error "only one sender per message, please" points to a missconfiguration in the "from" section of the attemped mail. That said it looks like these emails are sent from the domain @theauroragreatfalls.com, is that the case? It does  not look as though that domain has any mailservice or mail security domain name records. While thats a problem for consistant delivery, and should be addressed, the current error is one you should reach out to Juniper Square for support.

If they come back with anything you need translated or help with, please let me know.

Cheers.Peet

I'm not sure what that is about. I'll text Peet. I'm traveling to Great Falls right now.

Sent from my Verizon, Samsung Galaxy smartphone
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From: Edee Feild <[email protected]>
Sent: Wednesday, February 25, 2026 11:02:58 AM
To: Liz Scaggs <[email protected]>
Cc: Artichoke Support - Peet <[email protected]>
Subject: FW: Email delivery error summary

Hi Liz,

I sent in a support request to Peet but am hoping you might know how to fix this email issue. I used the same process as always and this is the first time that this has failed.

I was attempting to email all Olivet investors through the Juniper Square portal, but the email is failing due to the following issue:

When we [Juniper Square] attempted to deliver an email you recently sent entitled “Olivet Housing, LLC (Aurora Apartment Homes) Q4 2025 Quarterly Report”, we received an error message from your email provider:

SMTP error delivering mail: (503, b'Only one sender per message, please', '[email protected]')

[embedded image]

From: [email protected] <[email protected]>
Sent: Wednesday, February 25, 2026 9:43 AM
To: Edee Feild <[email protected]>
Subject: Email delivery error summary

Dear Edee,

When we attempted to deliver an email you recently sent entitled “Olivet Housing, LLC (Aurora Apartment Homes) Q4 2025 Quarterly Report”, we received errors from your email provider for some of the recipients. Overall, we were able to deliver 0 of the messages, but we received errors for the other 26. You can [view this email on Juniper Square](https://theauroragreatfalls.junipersquare.com/email_batch/2103516) for a full list of the results and the errors we received. Please contact us if you have any questions; you may also wish to contact your email service provider to investigate the source of the issue if it is not readily apparent.

Best,

The Juniper Square Team
[email protected]

Juniper Square, Inc. ∙ 555 Montgomery, Suite 1400, San Francisco, CA 94111

Peet,

Thank you for your inputs. They helped Juniper Square identify the issue.

Juniper Square has confirmed there's an outage with their email provider, Mailgun, that's resulting in the error messaging that we’re see in the workspace settings.

Best regards,

Edee Feild

Investor Relations Management Consultant

Aligning Opportunities LLC

425-344-3044

The information contained in this message may be confidential and legally protected under applicable law. The message is intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any use, forwarding, dissemination, or reproduction of this message is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender by return e-mail and destroy all copies of the original message.

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, February 25, 2026 11:43 AM
To: Edee Feild <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: FW: Email delivery error summary (message id: 105618567)

Hi Peet,

Is the following something you manage and can fix? If not, who can? I do not know anything about email systems.

­­­­­­­­­­­­­­­­­­­­­­_______________________________________________________________________________________________________________________________________________________________________________________________________________________

From: James Bull (Juniper Square) [email protected]
Sent: Thursday, February 26, 2026 7:31 AM
To: Edee Feild [email protected]
Subject: Re: FW: Email delivery error

Good morning Edee,

I hope you're well! I wanted to let you know that the outage with our mail service provider is resolved, and wanted to shed some light into why this occurred. We found that this outage impacted clients who needed to adjust/verify their email settings, which is similar to what your IT consultant flagged. Right now it is not verified in your workspace, hence why there are no domain records for the @[theauroragreatfalls.com](http://theauroragreatfalls.com/).

You can view this yourself by clicking your name in the top right > Admin Settings > Configuration tab > Organization Settings >  click into 'View settings' to see the below:

[embedded image]

Can you verify that your current email provider has the CNAMES within the DNS Settings page? To connect your email with Juniper Square, you will need to add the two CNAME records to your domain’s DNS (Domain Name System). If you have an IT team or specialist there, they should be able to assist with this.Additionally,[here is a help center article](https://help.junipersquare.com/hc/en-us/articles/1500004247622-Email-setup) that provides steps on how to add CNAME records to your DNS Settings. If your provider is GoDaddy or namecheap, you can find instructions on how to add these records in their help centers:

· GoDaddy: [Add a CNAME record](https://www.godaddy.com/help/add-a-cname-record-19236)

· namecheap: [How to Create a CNAME Record For Your Domain](https://www.namecheap.com/support/knowledgebase/article.aspx/9646/2237/how-to-create-a-cname-record-for-your-domain/)

I also wanted to flag that if your DNS server automatically appends your domain to the "host" field, you'll need to remove your domain from the host records copied from Juniper Square. Enter these host records:

· Host 1: jsqa._domainkey.mailgun

· Host 2: mailgun

After your team adds these records, the verification process usually takes less than 15 minutes but may take up to 48 hours. Please let me know if you or your IT team have any questions on this.

Kind regards,

James Bull (He/Him/His)
Customer Support (Massachusetts, United States)

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From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, February 25, 2026 11:43 AM
To: Edee Feild <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: FW: Email delivery error summary (message id: 105618567)