#37304 1Password

Customer Reply 2 Normal Created Feb 20, 2026, 8:28 PM

System (internal) Feb 20, 2026, 8:28 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/39912530/convert

Check-in (internal) Feb 20, 2026, 8:28 PM

Hi Sean,

Did you initiate a 1PW account recovery? I received this email, but wanted to double check because I login to 1PW on my browser, there are no new recoveries initiated.

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customer-reply (internal) Feb 20, 2026, 8:29 PM

Yes. Peet is working on my computer right now.

Sean.

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From: Shea Mann <[email protected]>
Sent: Friday, February 20, 2026 1:28:27 PM
To: Sean Morris <[email protected]>
Cc: Artichoke Support <[email protected]>
Subject: 1Password

Hi Sean,

Did you initiate a 1PW account recovery? I received this email, but wanted to double check because I login to 1PW on my browser, there are no new recoveries initiated.

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customer-reply (internal) Feb 20, 2026, 8:34 PM

Related to 1PW, every time I have to enter my pin to use a saved password a bunch of weird stuff happens with my computer. My number pad won’t work, my CAPS lock will be stuck, when I try to use the top row numbers it returns the symbols instead of the numbers, when I try to open something in the file viewer my mouse will automatically select and open everything above the thing I want to open and open it in a new window, and when I try to click any links in Edge or Chrome it opens them in a new browser. Once I restart my computer everything goes back to normal. Do you have any idea why this would be happening?

From: Artichoke Consulting <[email protected]>
Sent: Friday, February 20, 2026 1:29 PM
To: Shea Mann <[email protected]>
Subject: Thanks, we got your information: 1Password (message id: 105254579)