#37257 HELP! My laptop is crashing.

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Hi Sean,

Given the timeline and the fact that it is already crashing and showing a battery fault indicator, the safest move is a new computer.

We could attempt a repair, either through a shop or in-house, but with liquid damage things tend to keep degrading over time. Even if we got it stable, I would only trust it as a backup machine at WLF, not as your primary travel laptop next week.

If we order quickly, here are two solid options:

-
Dell XPS 16, 16GB RAM, 512GB storage, about $1,850 shipped, arrival Thursday

-
Microsoft Surface Laptop for Business 15 with Snapdragon, 16GB RAM, 512GB storage, about $1,650 shipped, arrival Wednesday

The Surface uses an ARM-based processor, which typically offers excellent battery life and efficiency, and it has a touchscreen display if that is a feature you care about. The XPS 16 uses the newer Intel architecture, which has largely closed the performance and battery gap while maintaining full compatibility with traditional Windows applications. In plain English, both are strong, modern machines. The XPS is the more conventional choice, the Surface is a bit more forward-looking and a bit lighter on its feet.

If you need a have-to-have-a-working-computer-now solution for Boise, one of those would be my recommendation.

Let me know which direction you would like to go, or if you would like me to dig up additional options.

Cheers,

Peet

Thanks for the fast response. If I have a choice, I would easily pick the Surface over the Dell.

So, that part was easy. What do I need to do next?

Sean.

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From: Artichoke Support - Peet <[email protected]>
Sent: Monday, February 16, 2026 19:37
To: Sean Morris <[email protected]>
Cc: [email protected] <[email protected]>
Subject: HELP! My laptop is crashing. (message id: 105085459)

Hi Sean,

Perfect. I can get it ordered tonight and bill WLF tomorrow.

One quick clarification so there are no surprises. You mentioned “Surface,” and I just want to confirm I am spec’ing the Surface Laptop for Business 15 with Snapdragon, not the Surface Pro, the tablet-style model with the detachable keyboard.

This is the traditional clamshell laptop form factor, 16GB RAM and 512GB storage.

One other quick check. The Snapdragon model runs Windows on ARM. Everything standard for WLF is fully compatible, so no concerns there. That said, if you are running any specialized software, niche utilities, or using any unusual hardware peripherals outside the normal firm stack, let me know so I can double-check compatibility before we finalize the order.

For color, it comes in Black or Platinum. I usually recommend Platinum because the Black tends to show fingerprints pretty aggressively, but that is purely cosmetic and entirely your call.

Let me know on color and the software question, and I will get this moving.

Cheers,

Peet

Confirmed. The Surface Laptop for Business 15. To my knowledge, I am not running anything other than the typical firm software and hardware. Platinum color is great.

Thank you, Sean.

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From: Artichoke Support - Peet <[email protected]>
Sent: Monday, February 16, 2026 19:51
To: Sean Morris <[email protected]>
Subject: HELP! My laptop is crashing. (message id: 105085459)

Sean,

One more quick item before I finalize the order.

By default, the Surface comes with a 1 year manufacturer’s defect warranty. There is currently a deal that lets me extend that to a 3 year manufacturer defect warranty for only $50, so I am planning to do that regardless. It is a no brainer at that price.

For about $1,850 total, we can instead bump it to the 3 year Microsoft Complete plan, which includes accidental damage coverage in addition to the manufacturer defects. That would cover things like drops, spills, and the occasional gravity-related incident.

Let me know if you would like me to go with the 3 year Complete coverage, otherwise I will proceed with the 3 year manufacturer warranty extension.

Cheers,

Peet

I think the manufacturer coverage is fine. I travel a lot but have never had a problem with a laptop.

Thank you, Sean.

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From: Artichoke Support - Peet <[email protected]>
Sent: Monday, February 16, 2026 20:07
To: Sean Morris <[email protected]>
Subject: HELP! My laptop is crashing. (message id: 105085459)

Ordered. Scheduled to arrive Thursday.

I can migrate you Friday, late AM/early PM.

Cheers.Peet

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