#37213 Q: Drive

Resolved 2 Normal Created Feb 12, 2026, 6:22 PM Resolved Mar 27, 2026, 8:31 PM

System (internal) Feb 12, 2026, 6:22 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/39688524/convert

Check-in (internal) Feb 12, 2026, 6:22 PM

Good morning, Peet –

I’m trying to access the Q:drive and turned on “cloudflare WARP” – but keep getting message Error occurred while reconnecting Q: - local devise names is already in use. I did restart my computer but that didn’t seem to help.

Help.

Hilde

Hilde Creek, CP

Paralegal

Williams Law Firm, PC

235 East Pine, PO Box 9440

Missoula, MT 59807

406-721-4350

406-721-6037 (fax)

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Artichoke Support - Peet (internal) Feb 12, 2026, 6:25 PM

Hi Hilde!

This one is a bit esoterique, but could you please lock your screen, (windows key + L) then unlock your computer with your *PASSWORD* not a pin, fingerprint, or face. Do that and then let me know how it goes

Cheers.Peet

customer-reply (internal) Feb 12, 2026, 6:30 PM

Still get same message…

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, February 12, 2026 11:25 AM
To: Hilde Creek <[email protected]>
Subject: Q: Drive (message id: 104945819)

Artichoke Support - Peet (internal) Feb 12, 2026, 6:48 PM

Hilde,

That esotecric fix turned out to be addressing the wrong issue. The route to the server though Cloudflare was down. it's back up and you have connectivity to Q:

Cheers.Peet

customer-reply (internal) Feb 12, 2026, 6:49 PM

Thank you – that worked!!!

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, February 12, 2026 11:48 AM
To: Hilde Creek <[email protected]>
Subject: Q: Drive (message id: 104945819)