#37194 FW: printing

Resolved 2 Normal Created Feb 11, 2026, 9:14 PM Resolved Feb 19, 2026, 9:10 PM

System (internal) Feb 11, 2026, 9:14 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/39666947/convert

Check-in (internal) Feb 11, 2026, 9:14 PM

Hi Peet. Susan is having trouble printing. Please let us know how we can fix. Thanks!

From: Susan Miltko <[email protected]>
Sent: Wednesday, February 11, 2026 2:13 PM
To: Shea Mann <[email protected]>; Kiara Schafer <[email protected]>; Robin McVey <[email protected]>
Subject: RE: printing

Urgh

I did that and it said I was successful but then did not print and does not appear to be saving that as a designated printer. It shows the document under “see what is printing” but just gets stuck on Connecting and then stops

From: Shea Mann <[email protected]>
Sent: Wednesday, February 11, 2026 1:53 PM
To: Susan Miltko <[email protected]>; Kiara Schafer <[email protected]>; Robin McVey <[email protected]>
Subject: RE: printing

Open Printix by clicking the “TA” and go to “Printers”

Select the printer you want (LJM712) and click add

Artichoke Support - Peet (internal) Feb 11, 2026, 11:57 PM

Which printer(s) is she having issues with, just WLF-LJM712? is anyone else having the same problem?

Cheers.Peet

Artichoke Support - Peet (internal) Feb 12, 2026, 12:06 AM

I just tested from a computer in the WLF office and it seemed to add and print 2 test pages.

Susan is there a time you'd like me to look at this for you?

Thanks.Peet

customer-reply (internal) Feb 12, 2026, 12:33 AM

I will be around tomorrow

Susan Moriarity Miltko

Williams Law Firm, PC

235 East Pine, P.O. Box 9440

Missoula, Montana 59807-9440

Tel. 406.721.4350

Fax. 406.721.6037

[email protected]

Offices in Missoula and Bozeman, Montana
---------------------------------------------------------------

This message and any attachments are intended only for the personal and confidential use of the intended recipients. The information transmitted in this message and any attachments may be privileged. If you have received this communication in error, please notify us immediately by replying to the sender.

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From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, February 11, 2026 5:06:12 PM
To: Shea Mann <[email protected]>
Cc: Susan Miltko <[email protected]>
Subject: FW: printing (message id: 104901093)

customer-reply (internal) Feb 12, 2026, 12:34 AM

I have only tried that printer-no one has told me about other issues

Susan Moriarity Miltko

Williams Law Firm, PC

235 East Pine, P.O. Box 9440

Missoula, Montana 59807-9440

Tel. 406.721.4350

Fax. 406.721.6037

[email protected]

Offices in Missoula and Bozeman, Montana
---------------------------------------------------------------

This message and any attachments are intended only for the personal and confidential use of the intended recipients. The information transmitted in this message and any attachments may be privileged. If you have received this communication in error, please notify us immediately by replying to the sender.

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, February 11, 2026 4:57:17 PM
To: Shea Mann <[email protected]>
Cc: Susan Miltko <[email protected]>
Subject: FW: printing (message id: 104901093)

Artichoke Support - Peet (internal) Feb 12, 2026, 6:30 PM

Susan,

When would be a good time to reach out? I do see that your computer has not been restarted for 24 days. If you could restart before we connect that would be fantastic. And it's worth double checking that it still doesn't work for you after restarting.

Cheers.Peet

customer-reply (internal) Feb 12, 2026, 8:32 PM

Peet-

I am in my office and you can reach out anytime before 3:00.

I did restart and seek to print but it did not work after going through printix.

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, February 12, 2026 11:30 AM
To: Shea Mann <[email protected]>
Cc: Susan Miltko <[email protected]>
Subject: FW: printing (message id: 104901093)

Artichoke Support - Peet (internal) Feb 12, 2026, 8:46 PM

Susan,

Glad we could look at that together and make sure it is working. Hope you have a great Thursday.

Cheers.Peet

Ticket Automation (internal) Feb 19, 2026, 9:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved