#37119 Email access for old email

Customer Reply Created Feb 4, 2026, 5:24 PM

System (internal) Feb 4, 2026, 5:24 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/39389380/convert

Check-in (internal) Feb 4, 2026, 5:24 PM

Hey Peet,

I am trying to help Lena convert ownership of our Canva account so she can manage projects in there, but when trying to reset the password for Katys account I don't receive an email allowing us to verify.

Did we completely cut email functions to her email at one point? I have a vague memory of kiboshing some email addresses. Are we able to flip it on again temporarily or is there any other reason it may not receive an email? I checked spam and junk mail and even gave it time to arrive, but nothing comes through. I did send an internal test email and that did come through. Any thoughts?

I stareted to go down technical tracks and my head started spinning and would love your help if you have any top of mind thoughts.

Boston Wakeham

Finance and Operations Director

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: fvlt.org | C: 515.419.5440 O: 406.519.5190

Artichoke Support - Peet (internal) Feb 4, 2026, 11:26 PM

Just noting that [email protected] deliverss to the shared mailbox FVLT-Boston

cheers.Peet

customer-reply (internal) Feb 6, 2026, 5:24 PM

I just had a realization that this may be a trend with not being able to access a site (Canva in this case) due to inability to receive authenticator codes.

I too have been having issues with a specific website in receiving authenticator codes. When I try logging onto our dental portal, I have to call customer service each time for them to spoon feed me a code over the phone.

Is it possible that a type of authenticator email is being blocked to our emails?

Boston Wakeham
Finance and Operations Director

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190

---------------------------------------------------------------

From: Boston Wakeham <[email protected]>
Sent: Wednesday, February 4, 2026 10:24 AM
To: Peet Mckinny <[email protected]>
Subject: Email access for old email

Hey Peet,

I am trying to help Lena convert ownership of our Canva account so she can manage projects in there, but when trying to reset the password for Katys account I don't receive an email allowing us to verify.

Did we completely cut email functions to her email at one point? I have a vague memory of kiboshing some email addresses. Are we able to flip it on again temporarily or is there any other reason it may not receive an email? I checked spam and junk mail and even gave it time to arrive, but nothing comes through. I did send an internal test email and that did come through. Any thoughts?

I stareted to go down technical tracks and my head started spinning and would love your help if you have any top of mind thoughts.

Boston Wakeham
Finance and Operations Director

Five Valleys Land Trust
120 Hickory Street, Suite B | Missoula, MT 59801
W: [fvlt.org](http://www.fvlt.org/) | C: 515.419.5440 O: 406.519.5190